Job description
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management and Global Private Banking.
Process Implementation and Change is an important function of HSBC IWPB helping to achieve global and local strategic goals through project delivery. The team consists of Business Analysts, Testing, and Change Management, and works on projects to improve efficiencies and sustainability within IWPB. The team works closely with key stakeholders across IWPB’s divisions, as well as the Transformation and Technology team.
In this role, you will improve testing capabilities within IWPB Australia – Process Implementation and Change Team aiming to achieve the organisation strategy, lead and drive strategic projects to improve customer experience by expanding and enhancing our digital servicing propositions across all channels and, display excellent interpersonal skills to build quality relationships within the team and with internal stakeholders, be goal-driven, and able to perform efficiently and effectively in an agile environment.

Your main responsibilities will include:

• Define/Implement test strategy, validation of applications, estimating resources and timeframes for completion
• Build effective connections with the Project Manager, Product Owner, Business Analyst and stakeholders to understand business drivers/ requirements and assert acceptance criteria
• Manage the overall QA & Testing planning activities and coordinate the changes in various values streams/ business sectors to meet the business criteria
• Lead and develop an effective team by promoting testing best practices, upskilling testing capabilities and aligning to HSBC values
• Develop and manage strong working relationships within the Tester Community as well as across all IWPB communities.

Requirements

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field with relevant experience in digital /retail banking / product experience in Testing domain including mobile and desktop applications, preferably ISTQB Certified
• Sound exposure in Digital based banking propositions, systems, processes and operational risk
• Strong skills in crafting and implementing the test strategy to outline the test scope, advocate risks and impacts with a quality mindset
• Leadership skills are highly desirable
• Strong organisational, problem-solving, communications, analytical, interpersonal, motivational, project management skills

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

Your main responsibilities will include:

• Define/Implement test strategy, validation of applications, estimating resources and timeframes for completion
• Build effective connections with the Project Manager, Product Owner, Business Analyst and stakeholders to understand business drivers/ requirements and assert acceptance criteria
• Manage the overall QA & Testing planning activities and coordinate the changes in various values streams/ business sectors to meet the business criteria
• Lead and develop an effective team by promoting testing best practices, upskilling testing capabilities and aligning to HSBC values
• Develop and manage strong working relationships within the Tester Community as well as across all IWPB communities

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field with relevant experience in digital /retail banking / product experience in Testing domain including mobile and desktop applications, preferably ISTQB Certified
• Sound exposure in Digital based banking propositions, systems, processes and operational risk
• Strong skills in crafting and implementing the test strategy to outline the test scope, advocate risks and impacts with a quality mindset
• Leadership skills are highly desirable
• Strong organisational, problem-solving, communications, analytical, interpersonal, motivational, project management skill