Business Travel Consultant at American Express Global Business Travel
London, London - England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

43000.0

Posted On

03 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Travel & Tourism

Description
  • Advise and arrange travel for corporate business customers (both individuals and groups) 
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services 
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations 
  • Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements 
  • Use positive telephone service techniques and act on special customer requests 
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels 

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. 

What We’re Looking For

  • Advanced knowledge of GDS: Sabre, Amadeus or Galileo
  • Prior experience in business travel
  • Passion for excellence in client service, including proactive anticipation of needs
  • Professional communication (written and verbal)
  • Attention to detail 
  • Act with integrity, and look after personal traveler information 
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) 
  • Resolving customer issues quickly and independently / with supplier 
  • Teamwork and openness to feedback 
Responsibilities
  • Advise and arrange travel for corporate business customers (both individuals and groups) 
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services 
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations 
  • Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements 
  • Use positive telephone service techniques and act on special customer requests 
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels 

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. 

What We’re Looking For

  • Advanced knowledge of GDS: Sabre, Amadeus or Galileo
  • Prior experience in business travel
  • Passion for excellence in client service, including proactive anticipation of needs
  • Professional communication (written and verbal)
  • Attention to detail 
  • Act with integrity, and look after personal traveler information 
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) 
  • Resolving customer issues quickly and independently / with supplier 
  • Teamwork and openness to feedback 
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