Business Travel Consultant - Spanish - Start Date: January 2026 at Navan Labs UK Limited

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Travel Support, Customer Satisfaction, GDS, Multitasking, Communication, Problem Solving, Empathy, Tech Savvy, Booking Management, Self-Service Guidance, Industry Knowledge, Feedback Provision, Team Collaboration, Compliance, Training, Performance Metrics

Industry

Software Development

Description

Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: Provide top-tier travel support via chat, calls, and emails Maintain up-to-date knowledge on suppliers, destinations, and systems Quickly assess customer needs, urgency, and preferences Accurately handle hotel, flight, car, and rail bookings Guide customers in self-service options on the Navan platform and app Respond promptly, meeting SLA expectations Follow company and customer policies, ensuring global compliance Give feedback to stakeholders on goal progress and key processes Participate in team meetings on products, suppliers, and industry updates Stay current on travel industry best practices Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) - Mandatory Language: Fluency in English and Spanish - Mandatory fluency in both languages Customer Service: Background in contact center or customer-facing roles Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

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Responsibilities

As a Business Travel Consultant, you will provide top-tier travel support and resolve customer issues while ensuring an exceptional customer experience. You will also give feedback to improve internal platforms and participate in team meetings on industry updates.