Role: Business Unit Manager- Aftermarket Parts
Location: Customer Care, Saskatoon
Schedule: Full Time, Monday to Friday 8:00am-4:30pm
At DBCM, our Customer Care team is at the heart of delivering on our promise to support those who serve others. Representing both the Crestline and Demers brands, the Customer Care division plays a vital role in ensuring our emergency and specialty vehicles continue to perform at their best long after delivery. Based in both Saskatoon, SK, and Mont-Saint-Hilaire, QC, our team is proud to be part of a long-established, family-oriented organization that leads the industry in safety, service, and innovation
We are driven by our mission: to make life better, one relationship and one vehicle at a time, and guided by our vision: to be the partner of choice by delivering exceptional customer experiences through empowered employees and a commitment to No Vehicle Down for our customers
We’re looking for a strategic and results-oriented Business Unit Manager – Aftermarket Parts to lead the next phase of growth within the Customer Care team. This role will oversee the evolution of our aftermarket parts business across the Demers and Crestline brands for ambulance and bus product lines.
You’ll be instrumental in enhancing the customer experience, driving parts sales growth, and optimizing pricing, inventory, and distribution. As a leader within Customer Care, you will also inspire and manage a high-performing, cross-site team focused on responsiveness, reliability, and long-term service excellence.

QUALIFICATIONS

As the Business Unit Manager- Aftermarket Parts, you will have:

• Proven leadership in parts sales (B2B, industrial, transportation, or aftermarket preferred).
• Demonstrated ability to execute tactical strategies and drive sales growth.
• Strong customer service mindset focused on uptime and urgency.
• Proven ability to lead, manage, and inspire teams across multiple geographic locations, fostering alignment and performance in a multi-site operational environment.
• Excellent collaboration and relationship-building skills across departments.
• Fluency in English required; French is a strong asset.
• Willing and able to travel to Quebec approximately once every two months
• Aligned with our values of Integrity, Trust, Excellence, and Innovation.
• Natural team leader with coaching, performance management, and problem-solving capabilities.
• Builds strong internal and external relationships at all levels.
• Handles customer concerns professionally and constructively.
• Detail-oriented and organized with strong multitasking and time management skills.
• Proactive and comfortable in a fast-paced, dynamic environment.
• Effective communicator and listener with strong follow-through.

As the Business Unit Manager- Aftermarket Parts you will:

• Drive revenue growth in aftermarket parts across ambulance and bus markets for the Demers and Crestline brands.
• Improve processes and implement best practices to ensure rapid, seamless responses to parts requests, driving customer satisfaction at every step.
• Lead the tactical execution of the Parts Sales strategy and support its development.
• Implement and monitor best-in-class pricing, inventory, and logistics practices.
• Serve as the on-site leader at the Saskatoon Service Center, contributing to a strong operational culture.
• Manage a multi-site workforce spanning Saskatchewan and Quebec, leading a team of 10+ employees while ensuring operational cohesion and high team engagement across regional locations.
• Foster a collaborative and accountable team environment with a high-performance mindset.
• Utilize KPIs and analytics to drive improvements in operations, service delivery, and responsiveness.
• Collaborate with Engineering, Supply Chain, Procurement, Production, and Technical Support to expedite part fulfillment and resolve customer issues.
• Act as a bridge between departments to promote alignment and efficiency in service execution.