Butler at Accor

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Service Etiquette, Guest Engagement Techniques, Communication Skills, Emotional Intelligence, Cultural Awareness, Calm Under Pressure, Fluent English, Professional Appearance, Refined Manners, Exceptional Hospitality

Industry

Hospitality

Description

Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS Job Description The Butler plays a central role in delivering the Raffles signature luxury service — offering personalised, anticipatory, and discreet service across the entire guest journey (pre‑arrival, arrival, in‑house, departure, and post‑stay). The Butler builds strong personal rapport with guests, anticipates their needs, and facilitates a flawless and unforgettable stay. They serve as an ambassador of the hotel and are knowledgeable about all hotel departments and services. Key Responsibilities Create personal connections and deliver emotional luxury service to guests Participate in daily briefings and gather guest information to tailor experiences Customize and manage guest check‑in, suite set‑up, orientation, and welcome amenities Offer welcome drinks, bespoke itineraries, and dining recommendations Anticipate and fulfill guest needs, including special celebrations or occasions Provide services such as unpacking/packing, light laundry handling, and shoe‑shine Ensure prompt and courteous service in all suites Work closely with In‑Room Dining, Housekeeping, and other departments to ensure seamless service delivery Customize in‑suite minibar and amenities according to guest preferences Track “Do Not Disturb” rooms and report updates to leadership Respond promptly to guest calls, messages, or emails and coordinate resolutions with respective teams Maintain and clean Butler areas, guest suites, pantries, stores, equipment, and supplies Handle departure arrangements and extend warm farewells to guests Execute hotel sales/upsell strategies and assist in promoting in‑house restaurants and facilities Uphold and deliver service according to Raffles SOP, Raffles Doha standards, Forbes 5‑Star and LQA expectations Participate in special projects and assist other departments as needed Qualifications Qualifications & Skills Previous experience as a Butler or in a guest services role in a luxury hotel and/or resort Strong knowledge of luxury service etiquette, in-suite dining service, and guest engagement techniques Exceptional communication skills, emotional intelligence, and cultural awareness Ability to remain calm and composed while handling multiple requests and high-profile guests Fluent in English; additional languages are an advantage Professional appearance, refined manners, and a genuine passion for delivering exceptional hospitality Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Butler is responsible for delivering personalized and anticipatory luxury service throughout the guest's stay. They build strong rapport with guests and ensure a seamless and unforgettable experience.