Butler - Condado Vanderbilt Hotel at The Condado Collection

San Juan, Puerto Rico, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Oriented, Bilingual, Guest Service, Logistics Management, Communication, Safety Awareness, Team Support, Problem Solving, Attention to Detail, Time Management, Personal Appearance, Confidentiality, Adaptability, Efficiency, Customer Experience, Service Standards

Industry

Hospitality

Description

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together! Key Responsibilities Greet and acknowledge all guests according to company standards, anticipate and address guests’ service needs, upon guest arrival. Provide dedicated, personalized service to all suites and designated guest rooms along with signature premium services. Manages guest requests, assisting with logistics, and enhancing the overall guest experience. Assist with reservations, transportation, and local recommendations to enhance guests’ experiences. Deliver amenities, food, and beverages to guest rooms, ensuring service meets high standards. Communicate guest preferences to housekeeping to ensure rooms are prepared to their liking. Handle all duties according to hotel policies, procedures, internal rules, and standards. Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor. Complete safety training and certifications. Develop and maintain positive working relationships with others, support the team to reach common goals. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information. Perform other reasonable job duties as requested by supervisor. Qualifications Hospitality oriented Able to lift heavy objects (50 pounds) Able to handle difficult situations effectively Able to work quickly and efficiently, especially under pressure Ability to work varied shifts, including evenings, holidays and weekends Bilingual (Spanish and English) Benefits 401(k) Employer Contribution to 401(k) Health Insurance Vision Insurance Dental Insurance Life Insurance Paid Holidays The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

The Butler is responsible for greeting guests, providing personalized service, managing guest requests, and ensuring high standards of service delivery. They also communicate guest preferences to housekeeping and assist with logistics to enhance the overall guest experience.