Butler - (Muslims Only) at Accor

Makkah Al Mukarramah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Guest Engagement, Multicultural Workforce Management, Integrity, Enthusiasm, Dedication, Continuous Improvement, Housekeeping Operations Knowledge, Coaching, Mentoring, Guest Relations Knowledge, Opera Property Management System Knowledge

Industry

Hospitality

Description

Company Description Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms. Job Description Ensure guests receive prompt, courteous, pro-active and personalized service Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipment's, perishables, stationary Check the expiry dates of all perishables and practice optimum usage of resources Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly Maintain appearance, discipline and efficiency at all times Ensure that consumption of guest supplies is under control Practice tactful up-selling of hotel products and facilities Ensure repeat guests are met and greeted on a daily basis and profiles are updated Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests Ensure good regular communication amongst the team and Resident Service Manager Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required Attend daily briefings and note information about guests and functions in the hotel Fully understand the difference in guest levels (VIPs) and Room Categories Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor Respect guest privacy and do not discuss guests’ private information with colleagues Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same Report any Lost and Found to the Supervisor and Housekeeping Coordinator Maintain all reports and records and meet deadlines Provide third service to guests by ensuring rooms are tidied up after guests leave rooms Provide prompt laundry service and shoeshine service, ensuring special preferences of guests are met Check all items (amenities/ laundry etc.) before delivering them to the guests Offer information about various hotel facilities and services to guests Demonstrate discretion and courtesy when entering into the private space of guests Adhere to OH&S policies and procedures Qualifications Good organizational skills Good level of engagement with guests Ability to manage a multi-cultural workforce High level of integrity, enthusiasm, dedication and support for continuous improvement Flexible management style to meet challenge of a changing work environment Good knowledge of the entire Housekeeping Operations Must be a self-starter, coach & mentor who can inspire the team to perform their best Knowledge of Opera Property Management System preferred Post Secondary education Good Housekeeping and Guest Relations knowledge Minimum 3 years experience in a similar capacity in a luxury hotel environment Additional Information Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Responsibilities

Ensure guests receive prompt, courteous, and personalized service while maintaining cleanliness in all butler areas. Liaise with Private Dining and manage guest preferences to provide exceptional service.