SKILLS AND KNOWLEDGE

• Self-starter, able to work on own and to tight deadlines, maintaining exceptional standards of accuracy and attention to detail.
• Ability to work on a diverse work load and prioritise own workloads, ensuring delivery as required.
• Good verbal, written communication and interpersonal skills, with the ability to communicate both internally and externally.
• Good analytical and issue resolution skills.
• An understanding of DB pensions, pension scheme administration requirements and systems would be beneficial.
• An understanding of DB de-risking administration requirements and how they differ from standard pensions administration an advantage but not essential.

EXPERIENCE

• Experience working in the pensions industry for administrators or an insurance company would be beneficial.
• Experience of working on projects or implementations would be helpful.
• Experience of DB Corporate Pensions and understanding of Life and Pensions Industry beneficial.

PURPOSE

To provide high calibre and proactive assistance to both the Data and Onboarding Service Manager and Senior Buy-out Managers. Leading on new scheme implementations, data cleanse and operational data analysis, pension scheme buy outs and supporting the Data and Onboarding Service Manager with training the wider team.
Acting as the initial point of contact for queries on schemes moving to buy-out and supporting with implementation queries from the Third Party Administrator (TPA) and the Operational team.
Act as a role model for the Implementation Support function within Data and Onboarding Services.

THE ROLE…

• Support the transition of buy ins, completing a full review of the benefit specification and data for completeness, highlighting issues to the relevant party and owning through to resolution.
• Complete the implementations for both buy-in and buy-out schemes with our TPA(s) linking in with the Data and Onboarding Service Manager as needed, monitoring progress against plans and highlighting any issues or delays to the team.
• Complete the TPA set up sign off process for all implementations maintaining records of the sign offs completed and ensuring everything is signed off as per agreed DB Governance matrix.
• Facilitate the completion of all operational tasks for schemes in transition such as payroll funding and member calculations, working with others in DB as required.
• Support the delivery of buy-outs, working with the Implementation Manager(s)/Buy-out Manager(s) as needed.
• Support the BAU handover process for all schemes with both our TPA and Operational teams, owning any queries and resolving with relevant support as needed.
• Support with cash flow true up calculations, ensuring information is provided internally in line with agreed timescales.
• Support the completion of the DB valuation data, dealing with any data queries and leading on discussions with TPAs, liaising with our internal TPA manager as needed.
• Support with the collation and production of any monthly MI, highlighting any unexpected delays or issues to the Data and Onboarding Service Manager.
• Provide training and guidance to new implementation support team members measuring and signing off their competence levels accordingly as they progress.
• Provide support to the Implementation Manager(s)/Buy-out Manager(s), deputising as necessary.
• Support the Implementation Manager(s)/Buy-out Manager(s) to assist Trustees/Schemes to complete their data cleanse process.