Buy, Sell, Trade Representative at KEH Camera

Smyrna, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Sales, Customer Facing Sales, Communication Skills, Written Communication, Verbal Communication, Customer Service, Relationship Management, Sales Expertise, Problem-Solving, Follow-Up, Digital Interfaces Navigation, Order Management, Goal Achievement, Team Collaboration, Conflict Resolution, Time Management

Industry

Description

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? * Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! * Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. * Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. * A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. ROLE & RESPONSIBILITIES: As a Buy, Sell, Trade Representative at KEH Camera, you’ll play a vital role in connecting customers with the gear they need—whether they’re buying, selling, or trading. Your mission: guide customers through their gear journey by helping them find the perfect equipment, sell their pre-owned items, and trade for the latest tools. You’ll create lasting connections, solve challenges, and build relationships that fuel creativity, inspire confidence, and encourage brand loyalty. * Ensure customer satisfaction aligns with KEH’s Brand values while maintaining a positive, empathetic, and knowledgeable attitude towards customers * Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities as well as reach out to customers when requested items become available * Help customers with buying, selling and trading gear via phone calls and emails * Make gear suggestions and resolutions based on conversation with your customer * Troubleshoot customer issues * Follow-up on outstanding issues and requests * Respond to customer emails and voicemails in a timely manner while maintaining service levels * Help customers navigate digital interfaces * Manage orders on hold and take necessary steps to remove or delete orders * Maintain a positive, empathetic, and knowledgeable attitude towards customers * Achieve or exceed sales goals and SLAs * Adhere to KEH’s policies and procedures WHAT WE’RE LOOKING FOR: * Experience: 3–5 years in phone sales or a customer-facing sales role. * Strong Communication Skills: Exceptional listening, verbal, and written communication abilities. Excellent written and verbal communication skills to respond to emails, voicemails, and inquiries professionally and effectively. * Technical Interest: A passion for photography gear or a willingness to learn. * Education: High school diploma or GED required; college degree preferred but not required. * Customer-Focused Mindset: Proven ability to provide exceptional service that aligns with brand values while maintaining a positive, empathetic, and knowledgeable demeanor. You must love creating memorable experiences and solving challenges. * Relationship Management: Experience building and maintaining strong client relationships to ensure satisfaction and identify potential sales opportunities. * Sales Expertise: Ability to effectively assist customers with buying, selling, and trading gear, offering tailored recommendations to meet their needs. * Problem-Solving Skills: Demonstrated ability to stay calm under pressure, troubleshoot complex customer inquiries with empathy and professionalism, resolve challenges efficiently, and provide clear solutions. * Follow-Up Mastery: Strong organizational skills to follow up on outstanding issues and promptly address customer concerns. * Technical Aptitude: Comfortable with navigating digital tools and interfaces to help customers manage orders and transactions and learn new systems quickly. * Detail-Oriented: Meticulous approach to managing orders, including taking necessary steps to resolve or remove holds, while adhering to company policies and procedures. * Goal-Oriented: Proven ability to achieve or exceed sales targets and service level agreements (SLAs). * Team Collaboration: Works effectively in a team environment, contributing ideas and feedback to improve processes and drive company success. * Conflict Resolution: Skilled at de-escalating tense situations and turning challenges into positive outcomes. * Time Management: Excellent at balancing multiple tasks, managing priorities, and staying organized in a fast-paced environment. * Technical Proficiency: Proficient in Microsoft Office Suite and familiar with CRM, ERP systems, and contact center tools to manage customer interactions efficiently. * Learning Agility: Enthusiastic about learning new systems, tools, and industry trends, especially related to photography gear. * Availability: Must be able to work 9:00 am – 6:00 pm EST, with the occasional Sat Shift from 10:00 am – 4:00 pm. * This is an on-location role. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Work Hard, Play Hard: Enjoy a hard-working and fast-paced environment where your work is celebrated and where you can commit your energy and efforts alongside like-minded individuals who are focused on building and growing a great company and winning. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Benefits: * Comprehensive medical, dental, and vision plans * HAS and FSA Accounts * Short and Long term disability * Company provided life insurance * 401(k) and company match * Paid vacation, sick days and holiday * Options for Pet Insurance and Legal Services * Discounts of camera gear Equal Opportunity Employer: KEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law based on race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices. The statements contained in this position description are not necessarily all-inclusive; additional duties and responsibilities may be assigned, and requirements may vary from time to time. Professional business references and a background screening will be required for all final applicants selected for a position. If you need assistance or an accommodation due to a disability, you may contact kaustin@keh.com [cbryant@keh.com]. KEH Camera is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate, even if KEH Camera hires the candidate.

Responsibilities

The representative will guide customers through buying, selling, or trading camera gear, creating lasting connections and building relationships to fuel creativity and encourage brand loyalty. This involves assisting customers via phone and email, making gear suggestions, troubleshooting issues, and following up on requests.