Buyer Care Specialist at Jamaica

Kingston, , Jamaica -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Buyer Registration, Document Verification, State Laws Compliance, Online Setup, Online Bidding, Account Review, Inquiry Resolution, One Contact Resolution, Liaison, Translation, Procedure Understanding, Typing Speed, Outlook Proficiency, Word Proficiency, Excel Proficiency

Industry

Outsourcing/Offshoring

Description

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity. Job Description We are seeking a Buyer Care Specialist to join our team. It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned work schedule within our hours of operations. Responsibilities include (but are not limited to the following): Provide customer support for all customers, external and internal. Responsible for registering prospective buyers, verifying that documents meet the necessary requirements and applicable state laws. Responsible for online setup to allow buyers to participate in online bidding. Reviewing accounts set up at branches to ensure accuracy and compliance with the requirements and applicable state laws. Answer customer inquiries via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution". Act as liaison between customers and branches. If language support, translate for branches, dispatch centers, and sister companies when called upon to do so. Key Performance Indicators: Ability to understand procedures and state licensing laws pertaining to buyer registration. Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers. Develop working knowledge of the Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts. Thorough knowledge of branch operations imperative to communicate with customers Qualifications: Minimum one year of Customer Service Experience. Minimum of 5 CXC subjects inclusive of English. Should be able to type 35 WPM Exception: - 3 CXC subjects along with 2 years of Customer Service experience. Must be proficient in the use of Outlook, Word, and Excel. Automotive, insurance, and/or rental car industry experiences a plus. Administrative experience is a plus. itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family. itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities. All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.

Responsibilities

The specialist will provide customer support to all buyers, handle the registration of prospective buyers ensuring compliance with state laws, and manage online setup for online bidding participation. Responsibilities also include answering inquiries via phone, chat, or email aiming for one-contact resolution and acting as a liaison between customers and branches.