Buyer Relationship Manager at Rettie

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Property Sourcing, Sales Negotiation, Residential Transactions, Customer Service, CRM Management, Market Analysis, Property Viewings, Sales Progression, Data Analysis, Communication, Problem Solving, Planning and Organising, MS Word, MS Excel, MS Outlook

Industry

Real Estate

Description

Key details Job Title: Buyer Relationship Manager Location: Shawlands, Glasgow Department: Sales Work Contract: Permanent. 37.5 hours per week Days and Hours: Monday to Friday 9.00am to 5.30pm About the role The Buyer Relationship Manager is responsible for managing and developing high-quality buyer relationships, proactively sourcing suitable property opportunities, and facilitating successful residential transactions. This is a hybrid role combining traditional sales negotiation capability with a consultative, buyer-led approach. The post-holder will work closely with motivated buyers, matching them to appropriate homes, identifying opportunities ahead of the wider market, and supporting transactions through to completion. A key part of the role is delivering a joined-up client experience, including introducing relevant clients to Rettie’s mortgage and protection services where appropriate. The role is a direct contributor to revenue, pipeline growth, and instruction generation. About you Key responsibilities The key responsibilities for this role centre around building strong client relationships and delivering exceptional customer service are central to this role. By understanding buyers’ needs, offering expert guidance, and supporting every stage of the process, you help create rewarding experiences and lasting trust. Responsibilities include: Develop and maintain strong relationships with buyers, understanding their needs and providing personalised advice. Proactively source and match suitable properties to buyers, staying informed of market activity and opportunities. Arrange and conduct property viewings, offering professional guidance and feedback. Support negotiations and sales progression, collaborating with both buyers and sellers to facilitate successful transactions. Identify and convert business opportunities, including generating instructions from buyer engagement and contributing to branch growth. Introduce clients to mortgage and protection services, ensuring timely and relevant referrals. Maintain accurate records and manage follow-up processes within the CRM system. Utilise technology, data, and AI to enhance efficiency and client experience. Stay up-to-date with local market conditions and contribute commercially to wider team objectives Key requirements Essential: Knowledge relevant to the role description 2-3 years of experience in a similar role focused on building client relationships. Previous negotiating experience in Estate Agency Fully IT literate and proficient in the use of IT systems, including MS Word, Excel & Outlook Willingness to perform administrative tasks Strong written and verbal communication/numeracy/data analysis skills Full, clean driver's license Desirable: Qualification in Estate Agency or similar Sales knowledge/ experience in a local Glasgow market Competencies Customer focused. Collaboration Communication Problem Solving Positive Mindset Planning and organising. What we offer How to apply About us When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.

Responsibilities

The role focuses on managing high-quality buyer relationships and proactively sourcing property opportunities to facilitate residential transactions. It involves matching buyers to homes, conducting viewings, and referring clients to mortgage and protection services.