ABOUT US

Harmony Auto, an automotive dealership partnered with BYD since 2023, specialises in the sale of new energy vehicles. We are committed to providing intelligent and green travel services, contributing to emissions reduction and sustainable development. We also aim to provide customers with high-quality travel experiences that promote harmony between humans and vehicles.

QUALIFICATIONS AND SKILLS:

• Confident communicator with strong rapport-building skills.
• Excellent organisational skills with the ability to prioritise, manage time effectively, and adapt to ad-hoc requirements.
• A team player.
• Experience in customer handling, telephone etiquette, and communication.
• Valid UK driving license.

THE ROLE

To ensure our customers receive the best experience, we are creating a new position within the Host team to specialise in supporting deliveries. We are currently seeking a Handover Specialist to join BYD Harmony Auto, serving customers from the Canary Wharf branch.
This role is ideal for a highly motivated individual who is passionate about delivering exceptional customer service. The successful candidate will be outgoing, energetic, and process-driven. Responsibilities will include conducting handovers at our Lakeside site for customers. While industry experience is preferred, it is not essential.

ROLE & RESPONSIBILITIES:

• Deliver a customer experience that exceeds expectations by demonstrating vehicle technology and ensuring mobile devices are paired and radio stations are set to customer preferences.
• Greet customers and provide coverage for the on-site Host during peak hours and prepare for vehicle handover within the retailer.
• Coordinate the vehicle handover process for all new and used vehicles within the retailer environment, from start to finish.
• Inspect vehicles prior to handover, including fuel levels and accessory fittings. Ensure all service manuals, book packs, and handover forms are prepared.
• Present personalised handover gifts to customers.
• Arrange, by appointment, a complimentary follow-up visit to address additional technical needs.
• Complete and check delivery/handover files, ensuring all forms and documents are signed and accurate.
• Create personalised automotive videos to enhance trust and transparency post-handover.
• Follow up with customers after handover to confirm their satisfaction and gather feedback.
• Organisation of the site and stock rotation