C004386 Interim IT Change Manager (NS) - WED 15 Oct at EMW, Inc.

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Change Management, ITIL Framework, Risk Management, Configuration Management, BMC Remedy, Collaboration, Communication, Documentation, Process Improvement, Stakeholder Engagement, Reporting, Team Leadership, Cybersecurity, Root Cause Analysis, Organizational Skills, Multitasking

Industry

Advertising Services

Description

Deadline Date: Wednesday 15 October 2025 Requirement: ICT Systems Engineer Location: Brussels, BE Full Time On-Site: Yes (Limited possibility for remote work i.e. 1 day/week) Time On-Site: 100% Total Scope of the request (hours): 304 Required Start Date: 20 November 2025 End Contract Date: 31 December 2025 Required Security Clearance: NATO SECRET Duties & Role: Manage end-to-end lifecycle of IT change requests (RfCs) within CSU Brussels Conduct quality checks on incoming RfCs and engage stakeholders to clarify and refine Organize and lead Change Advisory Board (CAB) meetings for NATO HQ CIS Authorize or escalate change requests depending on impact Ensure proper coordination across teams for implementation and follow-up Use BMC Remedy to manage changes and maintain related documentation Create and present change-related reports (including statistics and KPIs) Propose and implement improvements to change processes and SOPs Provide guidance to team members on best practices Act as deputy or lead for related functions in absence of other staff Liaise with NATO Cyber Security Centre and other internal/external partners as needed Skill, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance 2+ years of experience in IT change management, ideally within a structured ITIL-based environment Experience in multi-stakeholder, international or governmental contexts is beneficial Background in medium-to-large scale IT service delivery environments Bachelor's degree in IT or related field preferred Change Management Expertise: Proficient in assessing, documenting, implementing, and controlling IT service changes; Familiar with the full lifecycle of Requests for Change (RfCs); Able to analyze risks, benefits, and costs of proposed changes Risk Management: Identifies, assesses, mitigates and reports on IT-related risks Configuration Management: Understands CI (Configuration Items) lifecycle, including naming, classification, auditing; Able to use and maintain CMDB tools ITIL Framework: ITIL Foundation certified (minimum); Familiarity with ITIL Intermediate levels is a plus Tool Usage: Proficient with BMC Remedy (or similar ITSM platforms); Basic knowledge of reporting tools (Smart Reporting, Power BI, Excel) Collaboration & Coordination: Liaises effectively with technical teams, process owners, CAB members, and NATO stakeholders; Can lead or coordinate CAB meetings Communication: Fluent in English (spoken and written); French or another NATO language is a plus Skilled in documenting processes, procedures, and reporting metrics (KPIs) Required Knowledge: Familiarity with Change Management Lifecycle; Understanding of System Development Lifecycle; Working knowledge of enterprise IT environments (e.g., 3,000+ users, 20,000+ CIs) Knowledge of: NATO IT structures and procedures (optional but beneficial); Cybersecurity implications of change management Strong documentation practices Structured approach to root cause and risk analysis Able to operate independently, with minimal supervision Comfortable in a dynamic, security-sensitive, and highly structured environment Willing to be on-site in Brussels with limited teleworking (typically 1 day/week) Team-oriented, diplomatic, and calm under pressure Strong organizational and multitasking abilities

Responsibilities

The Interim IT Change Manager will manage the end-to-end lifecycle of IT change requests and ensure proper coordination across teams for implementation and follow-up. The role includes conducting quality checks on incoming requests and leading Change Advisory Board meetings.