C004651 IT Service Desk Technician (NS) - WED 24 Jun RELAUNCH at EMW, Inc.

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First Contact Resolution, Troubleshooting, VPN Connectivity, Microsoft Office, Mobile Device Management, User Access Management, Incident Management, Service Request Management, Change Management, IT Asset Management, Knowledge Management, BMC Remedy, English Proficiency, French Proficiency, NATO Secret Clearance

Industry

Advertising Services

Description

Deadline Date: Wednesday 24 June 2026 Requirement: IT Service Desk Technician Location: Brussels, BE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 266 Required Start Date: 3 August 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties & Role: First Contact Resolution (1st line resolution) Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops: VPN connectivity, Microsoft products, Business Applications; Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM; User Access Management Lifecycle of Service Management tickets: Incident Management; Service Request Management; Change Management and Change Coordination IT Asset Management: Keep asset management systems up to date Knowledge Management: Create, maintain and utilise SOP, processes and support documentation Able to work with limited supervision Perform other duties as may be required Skill, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance Relevant Service Desk 1st level support experience is a must Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience Extensive knowledge of Microsoft desktop applications, Office and OS Extensive knowledge of Service Desk ticketing tools (BMC Remedy) Extensive knowledge of VPN software and VPN troubleshooting Minimal Mobile Device Management (MDM) knowledge required Language Skills – NATO HQ official languages are English and French. Both are required: A thorough knowledge of English, both written and spoken A good working knowledge of French (spoken) Competencies or Personal Attributes: Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences Communication Skills – Good diplomacy and tact

Responsibilities

Provide first-line IT support to resolve software and hardware issues across laptops, mobile devices, and business applications. Manage the lifecycle of service tickets and maintain IT asset and knowledge management systems.