C004656 CMDB & Change Management Support Analyst (NS) - WED 25 Feb at EMW, Inc.

Mons, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Problem Management, Configuration Management, CMDB, ITSM, JIRA, BMRC Rhapsody, ServiceNow, BMC Helix, SolarWinds Service Desk, ManageEngine ServiceDesk, EBA, Purchase Requests, Root Cause Analysis, CAB Meetings, Security Clearance

Industry

Advertising Services

Description

Deadline Date: Wednesday 25 February 2026 Requirement: CMDB & Change Management Support Analyst Location: Mons, BE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 836 Required Start Date: 13 April 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties & Role: Change Management Participate on Collaborate with cross-functional teams to assess, authorize, and oversee changes to our IT environment. Technically evaluate change requests, ensuring they align with business objectives and minimize risks. Maintain a robust change management process, including documentation, communication, and post-implementation reviews. Facilitate change advisory board (CAB) meetings and ensure timely approvals. Monitor the impact of changes and address any issues promptly. Problem Management Investigate recurring incidents and identify underlying root causes, preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents. Conduct thorough root cause analyses to prevent similar incidents from reoccurring. Collaborate with technical teams to implement permanent fixes. Maintain a problem knowledge base for reference and continuous improvement. Proactively identify potential problems and work towards preventive measures. Configuration Management (Secondary Scope): Plan the configuration management process. Identify the configuration management data as well as CIs and associated stakeholders. Control the CIs or the receipts, as well as deviations from those receipts. Make sure the configuration items in the CMDB are up to the standards and is updated regularly. Keep track of the changes made in the configuration and report to management about compliancy failures. Support is required related to the following activities Support in creation of the Purchase Requests (PR), Internal Requests (IR) in our internal system (EBA), also following up the lifecycle of PRs. Support in the receipting process into internal system (EBA) and also creation of the work confirmation for the payment of the invoices. Support with tracking the hours allocated to the project team in the support of the projects in our internal system Service Now (SNOW). Support with preparing the necessary paperwork to bring in third party contractors (from HP, Cisco, etc.) to the different NATO facilities but mainly BLA and SHAPE. Support in preparing and managing the paperwork for the creation of new NATO CIS accounts for third party contractors and all the other processes related to that. Travel: The incumbent might travel about 10% of the contracted time, mostly to other Belgian locations (Braine l'Alleud and Brussels). Skill, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance Bachelor's degree in Finance, business administration, or related field (or equivalent experience). Minimum of 3 years of hands-on experience in Service management tools like ITSM, JIRA, BMRC Rhapsody or similar Incident management systems for IT products/services. Minimum of 3 years of hands-on experience in Configuration and Service management tools like ServiceNow, BMC Helix, SolarWinds Service Desk, Jira, ManageEngine ServiceDesk or similar Incident management systems for IT products/services. Minimum 2 years working with resource management systems like ServiceNow or similar ones. Knowledge of NATO responsibilities and organization, including ACO and ACT. This can be compensated with equal or more amount of time spent in a governmental position or a military position. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work effectively in a dynamic, fast-paced environment. Familiar with different admin activities in NATO or any other government/military organization. Analytical thinking and active listening. Knowledge of NATO financial and resource management applications, like (EBA, SNOW, etc.)

Responsibilities

The role involves participating in Change Management by technically evaluating requests, maintaining processes, and facilitating CAB meetings, alongside Problem Management duties like investigating incidents and preparing Post Incident Reviews and Root Cause Analyses.