C1 English Speaker Customer service Agent at RayaCX

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

C1 English Proficiency, Customer Service, Communication Skills, Problem Solving, Decision Making, Microsoft Office, CRM Systems, Multitasking

Industry

Outsourcing and Offshoring Consulting

Description

Job Title: C1 English Speaker Customer Service Agent Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide a wide range of services to our clients, including customer service, technical support, and sales support. Our goal is to help our clients deliver exceptional customer experiences and build long-term relationships with their customers. Job Overview: We are seeking a highly motivated and skilled C1 English Speaker Customer Service Agent to join our team in Cairo, Egypt. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to work in a fast-paced environment. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients' customers, handling inquiries and resolving issues in a timely and efficient manner. Key Responsibilities: - Handle inbound and outbound customer service calls in a professional and courteous manner. - Provide accurate and timely information to customers regarding products, services, and policies. - Resolve customer complaints and issues by actively listening, identifying the problem, and finding a satisfactory solution. - Document all interactions with customers in our CRM system. - Follow up with customers to ensure their issues have been resolved to their satisfaction. - Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction. - Collaborate with other team members and departments to ensure a seamless customer experience. - Continuously improve knowledge of products, services, and processes to provide the best support to customers. Requirements: - C1 level proficiency in English (written and spoken). - Previous experience in a customer service role is preferred. - Excellent communication skills and a customer-centric mindset. - Ability to multitask and work in a fast-paced environment. - Strong problem-solving and decision-making skills. - Proficient in using Microsoft Office and CRM systems. - Flexibility to work in shifts, including evenings and weekends.

Responsibilities

Handle inbound and outbound customer service calls to resolve inquiries and complaints efficiently. Document all interactions in the CRM system and collaborate with teams to ensure a seamless customer experience.