Title: Transitional Housing Case Manager (Grid34)
Number of Positions: 1
Competition number: C15
Location: Phoenix Centre
Position Status: Full-time, 37.5 hours per week
Reports to: Program Manager
Compensation: $31.56 - $33.28
Shift Details: Tuesday-Saturday, 10:00 am to 6:00 pm

JOB SUMMARY:

The Case Manager at Phoenix Society facilitates the recovery and capacity-building of clients to maximize their social and economic potential and support their goals for successful independent living in the community.
The position is responsible for: case management, including TH resident orientation, assessment, counselling, and group facilitation; client support; and community building. The Case Manager connects clients to needed services with addiction counsellors, employment counsellors and others at the Society, as well as with community organizations.

QUALIFICATIONS:

• Post-secondary diploma (e.g., 2 to 3 years) in counselling, social work, psychology, etc.
• 2 years of experience providing counselling in the community social services sector and working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable sector screening is required along with clearance on working with children
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required along with COVID19 immunization records

SKILLS & KNOWLEDGE:

• Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, homelessness, and addictions counselling
• Good knowledge of facilitation, mediation, and conflict resolution techniques
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong case management, teaching/training, clinical support, and consultation skills
• Strong skills in Windows, Microsoft Word, Excel, and database management systems
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to perceive situational and other stressors that elevate risk and act proactively in response
• Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners
• Ability to lead and work in a trauma-informed practice
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

JOB KNOWLEDGE & QUALITY OF WORK

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

COMMUNICATION & INTERPERSONAL SKILLS

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex, and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views