JOB SUMMARY

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!

JOB DESCRIPTION

The roles offered are with the Business Service Division (BSD). BSD is an operational delivery directorate consisting of around 300 staff, providing high volume, transactional services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service - delivering economic confidence - through:

• Making statutory redundancy payments to employees of insolvent companies.
• Managing the Debt Relief Order process and administering the online bankruptcy application process and Breathing Space process.
• Identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications.
• Providing a first point of contact for all Insolvency Service enquiries.
• Processing distributions to creditors from PPI compensation payments.
• Providing estate accounting and other business services to the Agency

As an Operations Delivery Lead you will be a highly visible manager, responsible for driving performance, developing and engaging your people, whilst role-modelling Civil Service leadership behaviours. You will be working in a fast paced environment, managing resources to ensure delivery of operational outputs and working with your team to identify process improvements.

PERSON SPECIFICATION

We are looking for the following skills and qualities:

• Experience of working in an operational delivery or customer service environment
• Excellent leadership skills - experience of leading teams though change and building capability within teams
• Self driven, dependable and comfortable having challenging conversations where required
• Ability to understand operational constraints and challenges when developing operational plans to deliver results
• Excellent communication skills with the ability to tailor to your audience. Strong written communication skills and the ability to write reports and make persuasive arguments
• Experience of effectively monitoring performance - ensure compliance with relevant policies and using management information to deliver against objectives, while maintaining quality
• Strong analytical and problem solving skills such as drawing key conclusions from a wide range of evidence and data
• Proven commitment to continuous improvement, including experience of improving operational processes for greater efficiency or benefit to customers
• Personal resilience and the ability to work under pressure and to tight deadlines

We have teams based in our North East (Newcastle), West Midlands (Birmingham), Yorkshire and Humber (Leeds) & Scotland (Edinburgh) Regional Centres.
The successful candidates can be based in any of these locations but travel to other sites where teams are located will be required.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

RESPONSIBILITIES

• Motivate and lead your teams to ensure delivery of overall performance expectations, including meeting quality standards.
• Build capability throughout your teams ensuring colleagues have the skills, knowledge and tools to do their jobs effectively.
• Maintain oversight of attendance management, poor performance and conduct issues and ensure that performance management is fully embedded.
• Use a range of communication channels and methods to engage and inspire your team to achieve performance targets.
• Be proactive in reviewing processes to identify opportunities for improvement, managing any associated risks.
• Demonstrate a strong understanding of all relevant processes, technical and financial dependencies. Ensure appropriate levels of audits and management checks are in place to guard against fraud and errors, and are correctly documented.
• Manage conflicting demands by re prioritising and negotiating deadlines, use the strengths of individuals and teams to achieve results.
• Use staff survey action plans and staff forums to drive up engagement.
• Role model a commitment to wellbeing, diversity and inclusion.
• Ensure audit, risk management and contingency plans are in place and updated annually/monthly.
• Ensure complaints are managed within set timescales, that corrective action is taken and that any lessons learned are documented.
• Actively manage resources, offering up any surplus capacity to help other teams. Draft clear and compelling business cases for additional resource.
• Provide technical input into wider Agency projects as necessary.
• Write clear and accurate reports, presentations and board papers.

The roles offered are with the Business Service Division (BSD). BSD is an operational delivery directorate consisting of around 300 staff, providing high volume, transactional services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service - delivering economic confidence - through:

• Making statutory redundancy payments to employees of insolvent companies.
• Managing the Debt Relief Order process and administering the online bankruptcy application process and Breathing Space process.
• Identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications.
• Providing a first point of contact for all Insolvency Service enquiries.
• Processing distributions to creditors from PPI compensation payments.
• Providing estate accounting and other business services to the Agenc

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal lif