C4PS-2510 Tier I Help Desk - JANUARY 2026 at C4 Planning Solutions, LLC

Camp Pendleton North, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

60000.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Multitasking, Technical Support, Microsoft Outlook, Microsoft Word, Microsoft Excel, Investigative Skills, Self-Starter, Flexibility, Service Desk Experience, DoD Personnel Interaction, Ticket Logging, Incident Resolution, Request Fulfillment

Industry

IT Services and IT Consulting

Description

Position Title: Tier I Help Desk Location: Camp Pendleton, CA Position Type: Full-Time, Non-Exempt Salary Range: $55,000 - $60,000 Security Clearance Requirement: Position requires an active security clearance Years of Experience: 1-3 years related experience Roles and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations. Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfilment. Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request. Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed. Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues. Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships. Ensure tickets are logged for all support requests entering the support center. Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Education: High School Diploma, or equivalent Associate’s Degree, or higher, preferred Preferred Skills: Experience in working in a service desk dealing with incidents and requests, preferred. Experience in working with service members and DoD personnel, preferred. Independent, self-starters, with the flexibility to work day, swing and night shifts. Professionals with strong computer skills including Microsoft Outlook, Word and Excel. Multitaskers with great customer service skills, and a strong sense of ownership. Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions. Security Clearance Requirement: Position requires an active security clearance Benefits: Paid Vacation, Sick Time and Holidays Medical, Dental, Life and Disability Insurance 401K with Employer Contribution Matching Service-Disabled Veteran Owned Business Equal Opportunity Employer ISO 9001:2015 Certified Company www.c4plans.com

Responsibilities

The Tier I Help Desk Analyst is responsible for being the first contact for support requests and providing professional support to customers. They handle calls and requests, attempt to resolve issues, and escalate more complex problems to higher tiers.