Cabana Concierge/Supervisor - (PD) at Holland America Group

, West Grand Bahama, The Bahamas -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Oversight, Guest Service, Staff Supervision, Scheduling, Facility Inspection, Quality Control, Safety Compliance, Maintenance Reporting, Coordination, Hospitality Standards

Industry

Travel Arrangements

Description

Job Summary A Cabana Concierge Supervisor is responsible for overseeing the daily operations and coordination of cabana or private lounge services at a beach or recreational facility at one or more Carnival Corporation owned and operated global destination. This role involves assisting with setup, maintenance, and organization of cabanas or designated guest areas, ensuring they are clean, well-equipped, and ready for use. The Supervisor acts as a primary point of contact for guest needs in these areas, responding promptly to requests, providing personalized service, and ensuring a high level of guest satisfaction. Additionally, the Cabana Concierge Supervisor supports the Cabana Services Manager by liaising with other operational teams, coordinating resources, and helping manage staff schedules and performance. By maintaining smooth operations and attention to detail, this role contributes to a safe, comfortable, and enjoyable guest experience. Key Accountabilities / Job Functions 1. Operation & Guest Support Assist with scheduling and coordination of all cabana attendants or private lounge staff. Supervise team members to ensure tasks are completed efficiently and on time. Conduct daily inspections of cabana or guest lounge facilities to ensure cleanliness, safety, and readiness. Monitor guest engagement and activities in the cabana areas. Greet guests and escort them to assigned cabanas promptly. Address guest inquiries, requests, or complaints, escalating to management as needed. 2. Compliance & Quality Control Uphold environmental policies, health and safety procedures, and company standards. Promote a safe work environment and ensure team compliance with safety competencies and policies. Maintain professional appearance and demeanor at all times. Apply hospitality standards consistently in guest and staff interactions. Follow all safety regulations and company or environmental policies relevant to the position. 3. Reporting & Maintenance Maintain accurate work logs and report operational or safety issues to management. Assist in the management, maintenance, and proper use of all cabana or lounge equipment. Report repairs needed in assigned areas, particularly safety-related issues, and follow up with management. Notify management promptly of any guest-related challenges or operational concerns. 4. Additional Support & Collaboration Assist the Guest Experience Manager or Cabana Services Manager with special projects, tasks, or operational support as requested. Coordinate with other departments to ensure smooth cabana operations and guest satisfaction. Perform other duties as assigned. Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive). Ongoing Obligation About Us Carnival Corporation & plc is the largest global cruise company and among the largest leisure travel companies in the world. Our eight leading cruise brands are Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; and Costa Cruises in Southern Europe. Our portfolio of exclusive Caribbean destinations includes: • Celebration Key – The Bahamas • RelaxAway, Half Moon Cay – The Bahamas • Princess Cays – The Bahamas • Isla Tropical – Honduras • Amber Cove – Dominican Republic • Grand Turk – Turks & Caicos • Puerta Maya - Mexico

Responsibilities

The Cabana Concierge Supervisor is responsible for overseeing the daily operations and coordination of cabana or private lounge services, ensuring facilities are clean, well-equipped, and ready for guest use. This role involves acting as the primary point of contact for guest needs, providing personalized service, and supporting management with staff coordination and operational tasks.