JOB DESCRIPTION

An exciting opportunity has arisen within our sales and support team for an office-based Sales and Support Advisor/Engineer (telephone and email). The successful candidate will join a small but successful team and must be prepared to be a team player, assisting in various areas as needed. The specific job duties may vary based on the strengths and experience of the candidate.

ABOUT US

TechSoft is a leading global supplier of software, machinery, tooling, and materials, as well as general workshop equipment and resources. Our extensive and varied product range is widely used in educational settings, particularly within school Design & Technology classrooms. As a company, we are innovative and proactive in our sales approach and are committed to delivering exceptional customer service and support.

PREFERRED SKILLS / EXPERIENCE

1. The ideal candidate would have a Product Design / Engineering degree (or similar working background, e.g., Design Technology Teacher/Technician).
2. Essential qualities include enthusiasm, a good telephone manner, excellent verbal and written communication skills, patience, and strong technical and problem-solving abilities.
3. A proactive approach, strong organisational skills, and the ability to manage time effectively are essential.
4. The role requires a high degree of initiative, flexibility, and energy.
5. Familiarity with TechSoft products is advantageous but not essential, as training will be provided.
6. Proficiency with 2D and 3D CAD software, such as SolidWorks, and basic knowledge of CNC machinery would be beneficial, though training is available for those who need it.
7. A keen interest in working with machinery and a good mechanical aptitude are highly desirable.
   Aside from these “preferred skills”, a willingness to learn will be essential.

1. Respond to incoming sales and support inquiries via telephone and email, including troubleshooting issues with machines such as laser cutters and 3D printers.
2. Assist customers with CAD software queries, particularly for software like SolidWorks and TechSoft Design V3 (formerly 2D Design V2).
3. Service and repair small machines, such as knife cutters, 3D printers, and embroidery equipment (training will be provided).
4. Test new machinery, including 3D printers and laser cutters, by designing and creating sample products using CAD software like SolidWorks and TechSoft Design V3 (training available if needed).
5. Produce videos and resources demonstrating the capabilities of various machines and software.
6. Collaborate with office and warehouse staff to prepare for sales events and equipment installations.
7. Process customer orders and complete necessary online paperwork to facilitate order fulfilment.
   There will be many opportunities for future career development depending on the skills of the successful candidate.