WHO WE ARE. WHAT WE DO.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

YOUR EDUCATION & EXPERIENCE

• Technical educational background .
• In-depth knowledge of CAD software (e.g., AutoCAD, SolidWorks, Revit, CATIA) and their tools, features, and functions.
• Professional experience as a CAD Specialist or Designer.
• Strong verbal and written communication skills to explain technical concepts to non-technical users.
• Previous technical support experience not mandatory, but welcomed.

WHAT YOU WILL BE DOING

• Provide appropriate solutions to the software issues faced by the customers.
• Troubleshoot with minimum assistance.
• Make effective decisions to have fast solutions prioritizing and dealing with the issues on time.
• Identify and resolve hot escalations.
• Provide 1st level technical phone support.
• Ensure the fault is completely rectified andt it does not appear in the future by providing correct feedback to customers.
• Communicate with customers providing periodic follow-up to match expectations.
• Build positive relationships with customers.

PEOPLE POWER OUR PURPOSE

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.