JOB DESCRIPTION

Are you ready to embark on a journey where every sale tells a story? Join us at Cadillac City store where you’ll play a pivotal role in shaping the future of automotive sales and service. As a Sales Professional, you’ll hold the key to unlocking success for GM. As the link between GM and our valued partners, you’ll be at the forefront of driving business growth and customer satisfaction. Your mission? To elevate the Cadillac experience by nurturing relationships, maximizing sales opportunities, and ensuring top-notch service at every turn.

• Welcome, excite and educate walk-ins (front of house, representing the brand)
• Product and brand consultation (GM’s/Cadillac’s mission/vision, lifestyle)
• Capture leads and pre-qualify prospective buyers and enthusiasts (filter, categorize)
• Keep touchpoint up to brand standards (ready display/demo fleet, tidy up showroom)
• Schedule and conduct test drives and handover prospective buyer to City Guide
• 1st level customer support in store, by phone and e-mail
• Basic consultation on financial solutions (leasing and loan offers)
• On-site order assistance (help buyers navigate the digital customer journey)
• Identify inefficiencies in POS operations, pain points in existing workflows.
• Report customer feedback on in-store experience, product and brand perception
• Own the POS: Run errands and identify potential for improvements and development.
• EU wide delivery, event and pop-up support