CAFÉ & SHOP SUPERVISOR – HAMBLETON BAKERY (ST IVES)

Job Type: Full-time (30–40 hours per week)
Salary: Competitive, dependent on experience
Location: St Ives, Cambridge
Schedule: 5 days over 7 (including weekends)

ABOUT US:

Hambleton Bakery is an award-winning artisan bakery founded in 2008 to bring top-quality, traditionally made bread to local communities. With 8 shops, 2 cafés, and over 200 wholesale customers, we’ve built a loyal following by staying true to our values: quality, community, and craftsmanship.
We’re now looking for a Café & Shop Supervisor to lead our amazing team in St Ives. If you’re passionate about great food, great service, and working in a friendly, fast-paced environment – we want to hear from you!

WHAT YOU’LL DO:

As our Supervisor, you’ll be the face of our café/shop – leading from the front, creating a warm and welcoming atmosphere for both customers and team members.

YOUR MAIN RESPONSIBILITIES WILL INCLUDE:

• Leading and motivating a small team to deliver exceptional service
• Managing rotas, timesheets, holidays, and team admin
• Ensuring the café/shop meets high standards of cleanliness, food safety, and hygiene
• Responding to customer feedback professionally and positively
• Coordinating stock and deliveries to keep the shop well-stocked
• Reporting monthly figures and tracking performance
• Acting as a brand ambassador, ensuring your team reflects our values and standards