POSITION OVERVIEW:

The Café Attendant may also be trained as a Barista and serves food and beverages, providing prompt and courteous service to guests in the café or on a patio. This position reports to the Assistant Food & Beverage Manager.

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• One to three months related experience preferred.
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• Must meet the state and federal minimum age requirement for serving alcohol, if applicable.

• Current Food Handlers card.
• Ability to add, subtract, multiply and divide; must be able to calculate discounts and percentages.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to prepare beverages using bar equipment, while maintaining conversation with team members and guests, sometimes in a noisy environment.
• Ability to speak effectively and present information to another person and in small group situations with guests and team members.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Ability to contribute to a productive and friendly work environment by maintaining a positive attitude and calm demeanor in a busy environment.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must demonstrate initiative with an ability to think and act quickly, making independent decisions based on sound judgment.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule, which may include early mornings, evenings, and weekends.

• Greet and serve guests in an energetic and friendly fashion.
• Build relationships with guests by answering menu questions and making beverage suggestions from the coffee and smoothie menu.
• Take food and beverage orders and give food order to the kitchen.
• Prepare beverages (including coffee drinks and smoothies), following standard recipes and presentation techniques; request clarification if needed.
• Serve food and beverages to guests at their tables indoors or outdoors on the patio.
• Handle cash and card transactions, ensure charges are accurate, and return correct change to guests.
• Maintain a safe and healthy work environment by keeping the work area clean and organized, following all sanitation standards.
• Keep equipment clean and safely operating by following operating instructions; troubleshoot breakdowns, and perform preventative maintenance, if requested.
• Report needed equipment repairs to a supervisor.
• Notice and report potential safety issues or customer concerns to a supervisor.
• Have a working knowledge of the resort facility to encourage guests to explore other services.
• Other duties and responsibilities may be assigned.