Café Manager 35h - Permanent Contract m/f/x at H&M Group

Antwerp, Flanders, Belgium -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Recruitment, Training, Development, Sales Target Achievement, Customer Service, Hospitality, Stock Management, Ordering Routines, Brand Values Championing, Sustainability Initiatives, Product Knowledge, Service Consistency, Adaptability, Communication, Organization

Industry

Retail

Description

Company Description ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life. Inclusion & Diversity At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve. Job Description As Café Manager, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store. You’ll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest. Key Responsibilities Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards Oversee daily operations, including stock management, ordering routines, and adherence to the café concept Champion our brand values and culture, ensuring they are reflected in every customer interaction Drive sustainability initiatives within the café, aligning with company-wide environmental goals Qualifications Some supervisory / management experience in a café, restaurant, or other food & beverage environment Local: Food and Beveridge / health & safety qualification Customer-focused mindset, A genuine passion for food and drink and a desire to share that enthusiasm with customers and team members alike. Adaptable and flexible, able to respond quickly to customer feedback/requirements, menu changes, and stock fluctuations. Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed. Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Comfortable working varied hours, including evenings, weekends, and holidays. Fluency in English and Dutch. Additional Information This is a full-time position with a permanent contract (with 6 months of trial period) of 35 hours a week. Apply by sending in your CV in English as soon as possible, but no later than the 08.03.2026. Benefits: We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. In addition to this, BELGIUM-based colleagues also receive: A personal discount of 25% on all H&M Group brands, A clothing allowance 13th month bonus Holiday pays HIP (retirement bonus) program. The possibility of taking meal vouchers 70% of public transport is covered Benefits at work Training

Responsibilities

The Café Manager is responsible for creating an exceptional guest experience and overseeing the smooth daily operations of the Nordic-inspired café, setting high standards for quality and service. This involves leading the team by example, driving team development, operational excellence, and ensuring alignment with the café concept and brand values.