Job Description

Roles & Responsibilities

Café Manager

Job Title: Café Manager

Location: UAE

Department: Operations

Employment Type: Full-Time

Preferred Nationality: Filipino, Indian, Sri Lankan

Job Summary

We are looking for an experienced and customer-focused Café Manager to oversee the daily operations of our café. The ideal candidate will ensure exceptional customer service, manage staff, maintain high food safety and hygiene standards, control costs, and drive sales while creating a welcoming environment for customers.

Key Responsibilities

• Oversee the day-to-day operations of the café to ensure smooth and efficient service.
• Lead, supervise, and motivate the café team to deliver outstanding customer experiences.
• Prepare staff schedules, monitor attendance, and manage daily workforce requirements.
• Ensure compliance with food safety, hygiene, and health regulations.
• Monitor inventory levels, place orders, and coordinate with suppliers to maintain stock availability.
• Control food and beverage costs, minimize wastage, and manage operational expenses.
• Handle customer inquiries, complaints, and feedback professionally.
• Monitor sales performance and implement strategies to increase revenue and profitability.
• Ensure the café is clean, organized, and well-maintained at all times.
• Train and develop employees on service standards, product knowledge, and operational procedures.
• Prepare daily, weekly, and monthly operational and sales reports.
• Coordinate with management to implement promotional campaigns and improve customer engagement.

Desired Candidate Profile

Requirements

• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3–5 years of experience as a Café Manager, Restaurant Manager, or Assistant Café Manager.
• Experience managing café or coffee shop operations is mandatory.
• Strong leadership, team management, and problem-solving skills.
• Excellent customer service and communication skills.
• Knowledge of inventory management, food cost control, and budgeting.
• Familiarity with POS systems and Microsoft Office.
• Good understanding of food safety and hygiene standards (HACCP knowledge is an advantage).
• Ability to work flexible shifts, including weekends and public holidays.

Preferred Candidate

• Nationality: Filipino, Indian, or Sri Lankan
• Presentable with excellent interpersonal skills.
• Customer-oriented with a positive attitude.
• Ability to work in a fast-paced environment.
• Immediate joiners will be preferred.