WHO WE ARE

Equator Coffee Roasters is an Ontario-based, mission-driven coffee roasting company from the friendly town of Almonte, Ontario. We exist to connect the coffee drinker to the coffee farmer, from one family to another. We are a , which means that we have demonstrated our commitment to our mission, the highest standards of excellence, and our social and environmental impact.
We believe the world is a better place with better quality coffee that is sourced ethically and cared for organically. At Equator, coffee is more than just a beautiful beverage; it’s a way to change the world for the better. Our cafes serve as the “front line” of our company and brand – a place for customers to learn and enjoy our core values: service, quality, community.

JOB SUMMARY

This job will be based our of our Equator Westboro location.
At Equator, our Cafe Site Manager is the heartbeat of our café operations, driving operational excellence while ensuring that every customer feels warmly welcomed and receives exceptional service. They’re responsible for bringing our core values to life with each interaction and fostering a sense of community. This role is responsible for managing all aspects of the café: being an integral part of the café staff, taking a team leadership role, and supporting ongoing training, managing seasonal and ongoing change, developing strong financial performance, and always ensuring alignment with Equator’s values and mission.

CUSTOMER EXPERIENCE

• Lead by example by showcasing exceptional customer service to customers and staff.
• Develop the entire team to achieve a friendly, welcoming environment and provide attentive, individualized care to each customer.
• Resolve customer complaints professionally, always striving for full customer satisfaction and applying feedback to prevent future issues.

QUALIFICATIONS & EXPERIENCE

If you believe that you can excel at this role, we encourage you to apply even if you don’t perfectly meet the following criteria.

• Post-secondary education in Hospitality, Business Management, or a related field.
• Barista training or equivalent coffee-related certification would be a plus.
• A minimum of 3 years of experience in cafe or restaurant management, preferably in a similar setting.
• Proven track record in successfully supervising or managing cafe operations, including inventory and financial oversight.
• Demonstrated experience in team leadership, including hiring, training, and performance management.
• Prior exposure to analyzing sales data and implementing strategies to drive profitability.

• Post-secondary education in Hospitality, Business Management, or a related field.
• Barista training or equivalent coffee-related certification would be a plus.
• A minimum of 3 years of experience in cafe or restaurant management, preferably in a similar setting.
• Proven track record in successfully supervising or managing cafe operations, including inventory and financial oversight.
• Demonstrated experience in team leadership, including hiring, training, and performance management.
• Prior exposure to analyzing sales data and implementing strategies to drive profitability