Café Manager at H&M Group

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience Creation, Operational Oversight, Quality Setting, Service Excellence, Hospitality, Customer Satisfaction, Team Development, Business Performance, Product Knowledge, Sustainability, Recruitment, Training, Stock Management, Communication, Coaching

Industry

Retail

Description

Job Description As Café Manager, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store. You’ll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest. Key Responsibilities Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards Oversee daily operations, including stock management, ordering routines, and adherence to the café concept Champion our brand values and culture, ensuring they are reflected in every customer interaction Drive sustainability initiatives within the café, aligning with company-wide environmental goals Qualifications Proven leadership experience in a café, restaurant, or other food & beverage environment Food and Beveridge / health & safety qualification Customer-focused mindset, with a genuine passion for food and drink and a desire to share that enthusiasm with others Adaptable and flexible, able to respond quickly to customer feedback, menu changes, and stock fluctuations Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service Excellent communication abilities, both verbal and written Supportive leadership style, offering constructive feedback and coaching to help team members grow Eagerness to learn, with a proactive approach to personal and professional development Comfortable with flexible or irregular working hours, including weekends and holidays Fluency in Finnish and English Additional Information This is a full-time position with a contract of 37.5 hours a week. Apply by sending in your CV in English as soon as possible, but no later than the 05.04.2026. Benefits: We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to this, Finland-based colleagues also receive: Sports and culture benefit Occupational Healthcare Education, Development, and Open Dialogues Celebrations and Traditions Inclusion & Diversity At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. Company Description ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.

Responsibilities

The Café Manager will be responsible for creating an exceptional guest experience while leading the smooth day-to-day operations of the Nordic-inspired café, setting high standards for quality and service. Key duties include leading team development, driving operational excellence, overseeing stock management, and championing brand values and sustainability goals.