We’re opening a new coffee concept — a warm, welcoming space where people can connect, share conversations, and enjoy consistently great coffee and food. We’re looking for a Cafe Manager who’s not just great with operations, but who truly cares about people, quality, and creating a comfortable, inviting space.

REQUIREMENTS

Knowledge & experience

• Minimum 2 years of experience managing a cafe or F&B outlet.
• Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods and flavour profiles.
• Ability to effectively educate the team you are leading in the above.
• Working knowledge of equipment calibration and cafe operations.
• Ability to do latte art
• Proficiency in MS Office (Word, Excel).

Soft skills & availability

• Enjoys building team culture and taking initiative, with good leadership, communication and people management skills.
• Willingness to learn and adapt to new trends and techniques
• Able to work under pressure in a fast-paced environment.
• Able to work on weekends and public holidays.

Operational Excellence

• Lead and manage daily operations to ensure smooth and efficient service at all times.
• Stay updated on current coffee industry trends and brewing techniques.
• Calibrate coffee machines daily to ensure consistency and product quality.
• Ensure the cafe complies with hygiene, food safety, NEA regulations and company standards.

Customer service

• Ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere.

Stock & quality control

• Monitor stock levels, place inventory orders and coordinate with suppliers for timely and accurate replenishments.
• Maintaining high standards for beverage preparation, presentation, and food quality.

Financial management

• Achieve sales targets while controlling costs to ensure overall profitability.

Team management

• Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence.
• Oversee staff scheduling, manage workflow and ensure adherence to SOPs.