We are looking to hire a highly motivated individual to join our team as Café Manager. If you are interested and meet the following qualifications, please apply with your cover letter and resume to the attention of Bernice Huisman.

Café Manager Job Description + Responsibilities

• Engage fully with guests and oversee smooth flow during service.
• Communicate company vision & expectations.
• Leads by example.
• Manage, supervise, train and develop café team.
• Be accountable for the business performance of the café.
• Train, coach, develop and discipline all front of house employees through ongoing feedback and the establishment of performance expectations.
• Ensure the highest quality customer service and positive guest experience in all areas; investigate and respond to complaints, taking any and all appropriate actions to rectify poor guest experience.
• Ensure that schedules reflect business needs.
• Demonstrate high personal integrity & business ethics.
• Availability and energy to work full time (40+ hours), day shifts, weekends, holidays and occasional evening events
• Engage in the planning and execution of seasonal menus and special events.
• Weekly inventory and ordering.
• Create an engaging and energetic environment for all staff
• Assist in planning and executing offsite catering events.
• Manage and maintain equipment.

Skills + Qualifications

• In depth knowledge / expertise of the hospitality / food & beverage industry.
• 5+ years of serving and/or bartending in fast paced, high volume café environment.
• 3+ years of management experience.
• High personal integrity, professionalism and maturity.
• Ability to demonstrate a high level of organization and problem solving skills in a fast paced environment while acting as a respected leader.
• Superior verbal, interpersonal, leadership and communication skills.
• Detail oriented personality.
• Barista, cocktail and wine knowledge.
• Smart Serve certification required.
• Be well versed and up to date with WHMIS, Work Place Health & Safety & Public Health food handling certificates
• Knowledge of Maitre ‘d POS systems and ability to problem solve IT issues (modems, computers, debit & credit machines)
• Ability to motivate and manage staff and work effectively as part of a management team.
• Excellent math, reading, writing and communication skills.
• Exceptional interpersonal skills.
• Valid Drivers license.
• Experience/Training/Education in social media marketing a plus.

Benefits:

• Wage consideration of previous experience and skill
• Gratuity
• Employee Assistance Program available after 2 week trail period.
• Health & Dental Plan available after 6 months full-time.

Job Types: Full-time, Permanent
Pay: From $22.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Store discount

Education:

• Secondary School (preferred)

Experience:

• Hospitality: 5 years (required)
• Restaurant management: 3 years (required)
• Serving: 5 years (required)

Language:

• English (required)

Licence/Certification:

• Smart Serve (required)
• Driving Licence (required)
• Food Handler Certification (required)
• WSET Certification or are obtaining (preferred)
• WHMIS Certification (required)

Work Location: In perso

• Engage fully with guests and oversee smooth flow during service.
• Communicate company vision & expectations.
• Leads by example.
• Manage, supervise, train and develop café team.
• Be accountable for the business performance of the café.
• Train, coach, develop and discipline all front of house employees through ongoing feedback and the establishment of performance expectations.
• Ensure the highest quality customer service and positive guest experience in all areas; investigate and respond to complaints, taking any and all appropriate actions to rectify poor guest experience.
• Ensure that schedules reflect business needs.
• Demonstrate high personal integrity & business ethics.
• Availability and energy to work full time (40+ hours), day shifts, weekends, holidays and occasional evening events
• Engage in the planning and execution of seasonal menus and special events.
• Weekly inventory and ordering.
• Create an engaging and energetic environment for all staff
• Assist in planning and executing offsite catering events.
• Manage and maintain equipment