Rustic Honey is passionate about delivering exceptional customer service and quality produce. We are hiring an experienced general manager to manage our day time cafe. A love for the cafe culture is paramount for this role.

Oversees all aspects of a café’s operations.

• The General Manager will lead the team in ensuring the cafe operates to its maximum potential
• Carry out the day to day operations of the cafe including working alongside the Head Chef
• Implement HACCP systems, ensure all standards and regulations are adhered to
• Introducing SOP’s to the cafe. Improve systems and technique within the cafe
• Serving and training staff in speciality coffee
• Hiring new team members - carry out trials and training
• Leading the front and back of house teams in ensuring service runs smoothly
• Build the team through training and development
• Ensuring great sales and profit. Being innovative by suggesting new ways to deliver sales and business growth
• Till operations, cash handling and closing the till at the end of each day
• Always ensures customer satisfaction and product quality
• Dealing with customer complaints and queries

EXPERIENCE:

• 2+ years of managerial experience in a similar fast paced environment
• Customer service experience
• 1+ year of Barista training, more specifically speciality coffee

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• The ideal candidate will be somebody who is passionate, inspired and excited about the cafe culture who can contribute to the growth and development of our brand
• Ability to manage store operations independently and work on own initiative.
• Ability to manage the team effectively during busy and quiet times
• Strong Leadership skills to drive the team to optimum performance
• Deep knowledge of customer service techniques and ability to express these to staff
• Strong operational skills in a customer-service environment
• Communication and teaching skills
• Keen eye for detail

Please refer the Job description for details