DO YOU LOVE COFFEE AND FOOD? WE’RE SEEKING A PASSIONATE CAFÉ MANAGER TO LEAD OUR CAFÉ TEAM AT SOHO ESPRESSO IN ST LEONARDS! IMMEDIATE START AVAILABLE.

• Convenient location next to St Leonard’s station
• Monday to Friday roster – no evenings or weekends!
• Be part of an exciting, growing brand with career progression

ABOUT FOOD BY WHSMITH

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People, Drive for Results, Customer Focus, and Accountability. These values are the foundation of everything we do. We foster a culture where people feel respected and empowered to achieve great results.
At Food by WHSmith, we believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you!

As a Café Manager you will play an integral role in providing exceptional and efficient customer service to our patrons and regulars, alongside a passion for all things coffee!
This is a salaried position offering consistent weekday hours (Monday to Friday) with occasional flexibility required to support the needs of the business during peak periods.

Your responsibilities will include:

• Oversee all aspects of daily café operations, including staff management, stock control, and customer service.
• Open and close the café as required, following company process.
• Manage cash handling procedures, including secure counting and reconciliation during opening and closing shifts.
• Lead, manage, and motivate the store team to achieve performance targets and deliver exceptional customer service.
• Recruit, onboard, and train new team members, ensuring they are well-versed in store processes and procedures.
• Ensure a clean, safe, and welcoming café environment that reflects our brand values.
• Oversee administrative tasks, including rostering, to ensure efficient store operations.
• Regularly report store performance, operational issues, and feedback to the Area Manager.
• Communicate effectively with team members to ensure alignment with store goals and expectations.
• Maintain equipment cleanliness in accordance with internal procedures and HACCP standards.
• Adhere to workplace health and safety guidelines, promoting best practices across the team.