Cafe Marquesa Supervisor at Marquesa Hotel, a Noble House Hotel

Key West, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

35.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fine Dining Supervision, Staff Training, Coaching, Inventory Management, Customer Service, Leadership, Team Building, POS Systems, Microsoft Office, Time Management, Conflict Resolution, Scheduling, Food And Beverage Regulations, Communication Skills, Organizational Skills, Multi-tasking

Industry

Hospitality

Description

Description WE ARE Café Marquesa is an award-winning fine dining restaurant in the heart and charm of Old Town Key West. Café Marquesa features Contemporary American Cuisine with delightful Southern Cuisine influences that shine through every bite. Our chef selects the finest seafood, meats and produce to design the menu. Our team of talented chefs present innovative interpretations of classic dishes nightly. Café Marquesa also has a 6-course tasting menu available which does not disappoint. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. A day in the life... Café Marquesa, a busy fine dining restaurant in Old Town Key West is ready to meet you with a rewarding career. Requirements You own this if you have… Previous fine dining restaurant supervising experience is highly desirable. The Restaurant Supervisor is responsible for overseeing the operations of the restaurant. Additionally, he/she assists the Restaurant with training, motivating, and coaching the staff to ensure Noble House Marquesa standards are met. Essential Duties and Responsibilities Being visible throughout the operation, cultivating relationships with regular guests and cultivating relationships with new patrons in order to increase loyalty, is a key factor in attracting and retaining guests. Observe the outlet's physical condition and make recommendations for corrections and improvements Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintains a clean and well-arranged dining, service, and kitchen area. Maintains adequate supplies, equipment, and food inventories. Maintains weekly/monthly inventories. Provide assistance with food and beverage orders and supply orders. Ensures that equipment is properly maintained. Maintains compliance with all food and beverage regulations. Ensure guest satisfaction by resolving complaints. Ensure assigned work areas are clean, sanitary, and organized. Ensure that you are familiar with all hotel and departmental policies and procedures. Maintain weekly work schedules in accordance with staffing guidelines and labor forecasts. Make sure staff report to work on time. Keep a record of any late or absent employees. Make sure staff breaks are coordinated. Staff members should be assigned work duties. Organize a pre-shift meeting and discuss all business-related information with staff. Make sure staff are groomed and attired properly; rectify any deficiencies. Ensure that all materials and equipment are ready for service, and rectify any deficiencies with the appropriate personnel. Continually monitor the performance of staff in all phases of service and job duties Ensure exceptional service is provided consistently by monitoring SOPs. Minimum Education and Qualifications High school diploma or equivalent (GED) required, college degree in hospitality management or related field preferred. Two to three years’ experience in a similar position preferred. Strong knowledge of food and beverage service standards, techniques, and operations. Excellent leadership and team-building skills. Strong customer service skills with a friendly and professional demeanor. Good communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong organizational and time management skills. Ability to work flexible hours, including weekends, holidays, and evenings. Basic computer skills, including familiarity with POS systems and Microsoft Office. Strong written and verbal communication skills Professional appearance and presentation required. Meet NHHR background screening requirements. Skills / Physical Demands / Work Environment / Schedule Ability to positively interact with diverse personalities, including co-workers, subordinates, guests and purveyors in a variety of work situations. Must have active listening and effective communication skills. Ability to recognize problems and to find solutions creatively and expeditiously. Ability to set priorities and use initiative; solid decision-maker. Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment. Ability to be self-directed while working in a team-oriented environment. Ability to work a flexible schedule; able and willing to work nights, weekends, holidays, and long hours. Standing for long periods of time, lifting up to 50 pounds, being able to stoop, kneel or bend. We’ve got you covered… Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance 401K plan with matching On Demand Pay- access to your pay before payday Paid Holidays/Personal/Vacation/Sick time Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide) Career growth opportunities and Recognition Programs Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more. *Certain benefits apply only to full-time employment status and introductory eligibility period applies *Certain benefits apply only to full-time employment status and introductory eligibility period applies Sounds like you? We look forward to reviewing your application and resume. At The Marquesa Hotel, we look for team members with a high amount of integrity with a positive and flexible mindset. Our properties are not a one-size-fits-all and neither are our people. At The Marquesa Hotel, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Responsibilities

Oversee daily restaurant operations, ensuring high service standards and guest satisfaction through active floor presence and complaint resolution. Manage staff performance, scheduling, and training while maintaining inventory and compliance with food and beverage regulations.