Café Operations Coordinator

Type: Full Time

Award: SCHADS Award, Level 4

Location: Across cape café locations in Nunawading, Broadmeadows and Mont Albert

Reports to: General Manager Employment

Hospitality with purpose. Help shape great cafés while creating meaningful employment opportunities for people with disability.

Join cape and help shape the future of five social enterprise cafés while contributing to the launch of a new commercial kitchen business.

This is an opportunity to use your hospitality expertise to deliver great food, great customer experiences and life-changing employment opportunities for people with disability.

About cape

cape is a not-for-profit registered NDIS provider supporting people with disability across Melbourne's eastern and northern suburbs. Nadrasca and Brite joined in April 2025 to form cape, bringing together more than 120 years of combined experience. Nepean Centre joined us in June 2026, followed by Monkami Centre in July 2026.

Through cape solutions, we provide innovative employment and training opportunities for people with disability. Our cafés and catering services are an important part of this work.

At cape, our goal is simple: everyone we support has their best day, every day.

The role

As Café Operations Coordinator, you'll help shape the future of cape's growing café network and emerging catering and commercial kitchen operations.

Working across five social enterprise cafés, you'll support the delivery of a consistent customer experience, high food and service standards, strong operational practices and sustainable commercial outcomes. You'll work closely with café teams to identify opportunities for improvement, share hospitality best practice and help bring approved initiatives to life.

This is role for someone who loves hospitality and enjoys working to improve quality, performance and customer experience. You'll have the opportunity to contribute to menu implementation, operational improvements, food safety, catering growth and the development of new hospitality opportunities across the organisation.

While the role has no direct reports, we are looking for someone who can build strong relationships across multiple sites, influence outcomes through expertise and collaboration, and help create hospitality experiences that support meaningful employment opportunities for people with disability.

What you will do

• Support café teams to deliver consistent food quality, presentation, customer service and operational standards.
• Assist with approved menus, seasonal offers, catering packages, sales activities and promotional initiatives.
• Monitor sales, customer feedback, stock, waste and operational information, and raise trends or concerns with management.
• Conduct regular site visits and routine food safety checks, maintaining accurate inspection and compliance records.
• Support ordering, supplier relationships, inventory controls and consistent stock-management practices.
• Maintain accurate product, pricing and menu information in café Point of Sale systems.
• Provide practical support during operational changes, café openings, refurbishments and service expansions.
• Help teams resolve routine operational issues and escalate significant commercial, system, food safety or workplace safety matters.
• Contribute to continuous improvement initiatives that strengthen customer experience, efficiency, compliance and commercial outcomes.
• Work collaboratively with internal teams, suppliers, catering customers, auditors and other
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