Cafe Operations Manager at RAA Group

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cafe operations management, Team leadership, Staff recruitment, Budget management, Revenue target management, Menu development, Supplier relationship management, Stock control, Food safety compliance, WHS compliance, Customer service, Performance management, Operational excellence, Communication, Stakeholder management

Industry

Civic and Social Organizations

Description

* Exciting opportunity to join SA’s iconic RAA * Lead the launch and operations of two new public-facing café venues * Full-time permanent position based in Adelaide CBD The Role * Leading the establishment and day-to-day operations of two public-facing café venues, overseeing setup, service delivery, and operational excellence. * Recruiting and leading a high-performing café team, providing coaching, performance management, and clear direction across both sites. * Overseeing menu development, supplier relationships, stock control, and operational processes to deliver high-quality service efficiently. * Managing budgets, revenue targets, and labour costs, driving cost-effective operations and working toward cost-neutral performance. * Ability and willingness to work alongside the team on the floor during busy service periods * Maintaining compliance with food safety, WHS, and regulatory requirements, fostering a strong culture of safety and operational accountability. * Monitoring customer satisfaction and product quality, addressing feedback professionally to continuously improve the café experience. About You * Demonstrated experience managing a café or similar hospitality operation, with responsibility for daily operations, service delivery, and team leadership. * Strong experience managing revenue and operating expenses budgets. * Solid understanding of safe food handling practices, food safety standards, and café operational processes. * Excellent communication and stakeholder management skills, with the ability to engage effectively with customers, suppliers, and internal teams. * Relevant hospitality qualifications (e.g. Certificate III in Commercial Cookery, Certificate IV in Frontline Management, or Barista training) will be highly regarded. About us We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community. Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future. We’re also one of the state’s largest employers, with more than 1100 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand. Benefits We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include: * Free RAA premium road service * Access to our RAA Rewards Program * Generous discounts on all RAA products * Flexible work arrangements * Ongoing Training & Development opportunities and a Study Support Program * Wellbeing facilities and Corporate Health Insurance Plan How to apply To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.00am Monday 27th April. You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA. We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

Responsibilities

The Cafe Operations Manager will lead the establishment and daily operations of two new cafe venues, including service delivery and operational oversight. They are responsible for recruiting and managing a high-performing team, overseeing budgets, and ensuring compliance with food safety and safety standards.