Café/ Quick Service Restaurants (QSR) Lead at Eataly North America

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

23.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Operations Management, Team Leadership, Guest Interaction, Training, Mentoring, Inventory Management, Purchasing, Transaction Management, Accounting Accuracy, Quality Assurance, Health and Safety Compliance, Problem Solving, Communication Skills, Coffee Knowledge, Italian Cuisine Knowledge

Industry

Food and Beverage Services

Description

Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas. Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met Trains, motivates, mentors and organizes team members Purchases supplies, beverages and equipment per the direction of the QSR General Manager Monitors inventory, checks orders and distributes supplies as needed throughout the department Manages transactions and ensures accurate accounting Records shift notes and assists with administrative duties such as scheduling when needed Ensures department complies with all quality, health, safety and sanitation standards Documents, investigates and resolves guest incidents Performs other duties as required or assigned Qualifications High school graduate or equivalent; post-secondary degree preferred 2+ years of lead or supervisory experience in food service Math skills and ability to handle money accurately Strong knowledge of steps of service Excellent communication and problem-solving skills Knowledge of coffee and coffee production Knowledge of Italian cuisine and beverage preferred The hourly rate for this role is $21-23 an hour + tips (pooled). Job Requirements Availability to work onsite with a flexible schedule often including evenings, weekends and holidays Ability to lift up to 50 pounds Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register Additional Information Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave 401K with match or RRSP Bonus program Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more! Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Compensation: USD21 - USD23 - hourly

Responsibilities

The QSR Lead assists in supervising and managing the daily operations of Quick Service Restaurants counters, reporting to the QSR General Manager and Assistant General Managers. This role involves maintaining leadership presence, interacting with guests and staff, and ensuring high hospitality standards are met.