The Nash Casino, a premier gaming and entertainment destination in New Hampshire is seeking a motivated candidate that is eager to work in a dynamic environment.
JOB SUMMARY: The Café’ Server enhances the guest experience by providing premiere guest service in a timely and friendly manner. The Café’ Server initiates conversations with guests, anticipates guest’s needs and seeks opportunity to build relationships and create a memorable interaction. Ensures the cleanliness and sanitation of all work areas and equipment in accordance with Health Department standards.

EDUCATION AND EXPERIENCE:

• High school diploma or general equivalency diploma (GED) preferred.
• Must be 21 years of age or older.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a valid New Hampshire gaming license.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the work area throughout the entire workday.
• Must be able to stand or walk for extended periods of time.
• Must be able to repeat the same movements.
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
• Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
• Must be able to answer all inquiries, provide assistance and information in a professional and accurate manner.
• Must be able to access and interpret information on computer screens.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a bar; to include ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions.
• Must be able to work in an environment where smoking is permitted, and it can be loud guest chatter, overhead music, and live entertainment.
• Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
• Must be able to complete and pass all alcohol awareness and training and obtain certificates, and all other food alcohol & food safety training as required by The Nash.
• Must possess the manual dexterity to operate the following equipment:
• Point of sale, glasswasher, mixing utensils, to operate the liquor dispensing system and other bar related equipment.
• Requires the ability to distinguish letters or symbols and eye hand coordination.

JOB RESPONSIBILITIES:

• Efficiently and accurately takes and delivers beverage orders in a timely and friendly manner.
• Handles cash and credit transactions associated with beverage sales, accurately and efficiently.
• Provides appropriate change to guests.
• Proactively seeks guest opportunities and anticipates guest’s needs to create “magical moments”.
• Interacts with guests in a friendly manner while taking orders, to include up-selling.
• Maintains assigned areas by keeping them clean and free of debris throughout the shift.
• Maintain knowledge and terminology of beer, wine, spirits, and non- alcoholic beverages.
• Be familiar with domestic and imported beers, different types of wine, brand name spirits and garnishments.
• Working knowledge of designated glassware, ingredients, and preparation of each drink.
• Maintain product inventory and supplies including garnishes, glassware, ice, and miscellaneous service supplies throughout shift.
• Ensure the service area is properly set up at the beginning of the shift and close the service area at the end of the shift in accordance with Company standards.
• Ensure receipt of accurate payments, balance cash drawer during shift, and maintain security and accuracy of bank.
• Maintain regular attendance at scheduled shifts and staff meetings.
• Cocktail, bus, and service guests through the shift ensuring a visually appealing environment.
• Consistently uses all beverage and bar equipment, cleaning, and sanitizing products in accordance with all SDS sheets and departmental standards.
• To provide BIG Service to internal and external guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shifts and staff meetings.
• Maintain professionalism and a friendly and approachable demeanor throughout the workday.
• Assist with training/mentoring of new Team Members as requested.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform the manager on duty of any irregularities and unusual situations when they occur.
• Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team.
• Must be and remain compliant with all legal or company regulations for working in the industry.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the work area throughout the entire workday.
• Must be able to stand or walk for extended periods of time.
• Must be able to repeat the same movements.
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
• Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
• Must be able to answer all inquiries, provide assistance and information in a professional and accurate manner.
• Must be able to access and interpret information on computer screens.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a bar; to include ability to tolerate changes in temperature, frequent immersion of hands in water, cleaning, and sanitizing solutions.
• Must be able to work in an environment where smoking is permitted, and it can be loud guest chatter, overhead music, and live entertainment.
• Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
• Must be able to complete and pass all alcohol awareness and training and obtain certificates, and all other food alcohol & food safety training as required by The Nash.
• Must possess the manual dexterity to operate the following equipment:
• Point of sale, glasswasher, mixing utensils, to operate the liquor dispensing system and other bar related equipment.
• Requires the ability to distinguish letters or symbols and eye hand coordination