At Matcha Magic, we believe in giving more. It’s a philosophy aimed towards our customers, but centered in our team members. We strive to do all of the little things possible in order to deliver a great experience for everyone in our restaurants. As a matcha cafe and bar, we aim to promote a healthy lifestyle and diet by using fresh, sustainable ingredients of the highest quality.
This is an excellent opportunity to develop professionally in a fresh new concept in the greater Seattle area. We will be in rapid growth for coming years and are looking for individuals who are passionate about the restaurant industry and dedicated in his/her career with our growing chain.
We are looking for a Cafe Lead to organize daily operations and motivate our staff to provide excellent customer service. The Cafe Leads assist the Cafe Manager with the goal of providing customers with excellent, quality products and fast, friendly service. This position enforces all procedures in the absence of the store manager. To be successful in this role you should have work experience with various roles in coffee shops. You should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

JOB REQUIREMENTS:

• 1+ years of experience in a restaurant/cafe environment
• Must have or obtain a Food Handlers Permit within 10 days of employment.
• Customer service focused and oriented
• Energetic, passionate, positive and friendly attitude
• Strong communication and organization skills
• Strong team building and morale building abilities
• Ability to implement company policies and procedures efficiently
• Sound decision making and problem-solving skills with the ability to resolve conflicts
• Ability to adapt successfully in a fast-paced environment
• Strong punctuality

• Leading the restaurant team in successful day-to-day operations
• Leading, training, coaching, and counseling team members
• Being a leader in driving store revenue by training staff to perform at their highest efficiency
• Ensuring that safety and security standards are emphasized and adhered to
• Ensuring high quality of food preparation and customer service consistent with Matcha Magic’s requirements and procedures
• Maintaining appropriate inventory levels of food ingredients and restaurant supplies
• Maintaining a clean restaurant with excellent quality food and customer service
• Execution of food safety and restaurant safety standards and equipment maintenance guidelines
• Acting as Manager when Cafe Manager is not present in store