ob Summary: The Café Supervisor is responsible for overseeing the daily operations of a café, ensuring high-quality customer service, maintaining a clean and efficient environment, and managing a team of baristas, servers, and other café staff. This position plays a key role in ensuring smooth operations, maintaining high standards of service, and contributing to the café’s overall success.

Key Responsibilities:1. Customer Service Management:

• Greet and interact with customers to provide a welcoming atmosphere.
• Resolve customer complaints or issues in a professional and timely manner.
• Ensure a high standard of service is maintained at all times.
• Monitor customer satisfaction and take proactive steps to improve the overall guest experience.

1. Staff Supervision & Training:

• Supervise café staff, including baristas, servers, and other team members.
• Provide guidance, training, and support to ensure staff follow company standards and procedures.
• Conduct performance evaluations and provide feedback for staff development.
• Assist in scheduling and managing staff shifts to ensure adequate coverage.

1. Operational Oversight:

• Monitor and manage the café’s day-to-day operations to ensure efficiency.
• Ensure that all health and safety regulations, including food safety standards, are followed.
• Oversee inventory management, including ordering supplies and ensuring the café is stocked with necessary items.
• Monitor equipment maintenance and report issues to management for repairs.

1. Financial Management:

• Assist in controlling operational costs, including managing waste, labor costs, and inventory.
• Help with the preparation and analysis of sales reports, including identifying trends and opportunities for improvement.
• Ensure that cash handling procedures are followed, and assist in cash register reconciliation.

1. Quality Control:

• Ensure that all food and beverages are prepared to the café’s quality standards and specifications.
• Conduct regular quality checks to maintain consistency in products and services.
• Maintain cleanliness and organization of the café, including kitchen, seating areas, and restrooms.

1. Team Collaboration:

• Foster a positive, productive work environment through effective communication and team-building.
• Assist in resolving conflicts between staff members and encourage a collaborative atmosphere.
• Work closely with the café manager to implement new initiatives and improvements.

1. Marketing & Promotions:

• Assist in promoting the café’s offerings, including seasonal menu items, promotions, and events.
• Suggest improvements to the menu or café layout based on customer feedback and industry trends.

Skills & Qualifications:

• Experience: 2-3 years of experience in a café or food service environment, with at least 1 year in a supervisory or leadership role.
• Customer Service: Strong interpersonal skills and a passion for delivering exceptional service.
• Leadership: Ability to motivate, guide, and manage a team.
• Organizational Skills: Excellent time management and multitasking abilities.
• Communication: Strong verbal and written communication skills.
• Attention to Detail: High level of accuracy in food preparation, cleanliness, and quality control.
• Problem-Solving: Ability to handle customer issues, staff conflicts, and operational challenges.
• Technical Skills: Familiarity with POS systems and café equipment.

Working Conditions:

• The role may require evening, weekend, and holiday shifts.
• Fast-paced work environment with regular interaction with customers and staff.

Job Type: Full-tim

• Greet and interact with customers to provide a welcoming atmosphere.
• Resolve customer complaints or issues in a professional and timely manner.
• Ensure a high standard of service is maintained at all times.
• Monitor customer satisfaction and take proactive steps to improve the overall guest experience