Title: Café Supervisor Based at: Emo Tea Rooms Report to: Line Manager Job overview To supervise the day to day operations of CaToCa café in accordance with the aims and objectives of Catoca fine food, including inter alia handling cash, maintaining health and safety standards, coordinating, food preparation and presentation, communication, with and supervision of café staff, providing friendly and efficient customer service. General Tasks - Ensure sufficient supplies needed to maintain a varied high standard daily menu / Specials board, considering special events, public holidays, school holidays. - Prepare and cook what is necessary to maintain the daily menu / specials board, desert counter, savoury counter. - Delegate and supervise other café staff in their duties. - Assist in the planning and other operational practices required when putting on special events, kids parties, wedding receptions, christenings and Belvedere special events. - Deleveries to be checked , signed off , correctly stored - Stock Rotation - Orders to be given to Elizabeth Customer Service The Priority of the café is to provide a friendly and efficient service to all its customers. - Staff serviced areas , Counter , Delicatessen , wash up , floor service - Maintain the operating times as agreed - Provide a full menu throughout the opening times of the café. - Provide customers with their stated menu preference without delay, unless unavailable, in this case an alternative should be offered. - On busy days inform customers that their food order will take a little longer. This is the supervisors’ responsibility to inform service staff of approximate time delays eg. 5 minutes, 10 Minutes. - Food display counters to be kept replenished and appealing to the customer. - Ensure all comments and complaints are recorded and handled in a timely manner and the correct feedback is adhered to. Financial - Handle cash , reconcile daily takings and float - Ensure that any cash expenditure / receipts for café provisions are covered by a signed receipt - Assist in achieving company sales targets, revenue, wage costs, food and beverage margins, and waste reduction. Training - Provide induction training, health and safety, general Catoca Rules and etiquette. - Ensure that all members of staff and new members have up to date basic food hygiene training (see File) and liaise with the manager regarding other relevant training. - Ensure up to date HACCP manual procedures are completed and documented. - Report and record accidents and Incidents (accident report book ) emergency contact Elizabeth or Kevin Maintenance - Ensure the café building equipment and furnishnings are maintained and notify the Manager of any damage. - Ensure the café areas inside and out are clean , safe and hygienic at all times - Ensure adequate security locks up procedures are carried out. - Ensure basic cleaning schedule is carried out. Staffing - Inform and assist the manager in roster planning taking into account additional business, Holidays, illness, Belvedere events. - Ensure all members of staff complete their Roster time sheet or documentation as required. - It is the supervisor’s responsibility to inform the café manager of any problem concerning staff not carrying out duties, being late, illness, or any form of unprofessionalism. - If the café manager is not available problems should be reported to Elizabeth if neither are available, such problems should be dealt with by the café supervisor and recorded having regard to staff disciplinary procedures. See HR. Other Duties - To carry out other duties as required by the café Manager from time to time
Job Types: Full-time, Permanent
Pay: €14.00-€16.00 per hour
Expected hours: 45 per week

Additional pay:

• Bonus pay
• Tips

Benefits:

• Company events
• Employee discount
• Food allowance
• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Emo, CO. Laois: reliably commute or plan to relocate before starting work (preferred)

Education:

• Advanced/Higher Certificate (required)

Experience:

• Supervisor: 1 year (required)

Work Location: In person
Application deadline: 09/02/2025
Expected start date: 10/02/202

Please refer the Job description for details