Some of your key responsibilities:

• Support the Venue Manager in ensuring smooth daily operations.
• Lead by example on the floor, delivering outstanding customer service.
• Motivate, coach, and train team members to continuously improve.
• Assist with menu planning in collaboration with the Chef / Cook.
• Help implement and improve working systems and processes.
• Handle customer feedback and resolve issues promptly.
• Assist with staff rostering and help cover shifts when needed.
• Monitor stock, deliveries, and inventory levels.
• Ensure the venue meets the highest health, safety, and cleanliness standards.
• Help track expenses and contribute ideas to improve efficiency and reduce costs.
• Maintain daily communication with the Manager and generate reports when required

To succeed in this role, you’ll need to:

• Lead by example with a positive, hands-on approach.
• Have strong time management, organizational, and communication skills.
• Thrive under pressure and stay solutions-focused.
• Be confident making decisions and supporting the team when the Manager is away