We currently have an exciting opportunity for a Team Leader to join our ’Oties’ cafe at Old Thorns Hotel & Resort. Oties is our trendy American style diner offering pancakes, waffles, ice cream, coffee, smoothies, milkshakes and sandwiches.
We are looking for someone who is passionate about hospitality and can lead our existing cafe friendly team in providing our customers with an unforgettable experience.
You will demonstrate excellent attention to detail, organisational and communication skills and be passionate and knowledgeable about the products we offer. This is a hands-on, operational role and will suit someone who wants to work with a friendly and hardworking team in a modern trendy cafe environment.

WHY OLD THORNS?

At Old Thorns we know our success is a combined effort across all our departments, our collaborative approach is what makes us stand out from the rest. We strive to provide the ultimate guest experience and are proud to have robust training and guest service coaching to ensure this seamlessly resonates with our guests.
We are proud of our legacy to internally train and develop staff, embracing opportunities that will benefit ongoing L&D and the organisation’s success. If you are looking for a long-term career, we have opportunities available with accredited training and apprenticeship providers support with inhouse coaching and mentoring to support employees in reaching their full potential.
We are a four-star resort located in Liphook, Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from Guildford and Portsmouth. We offer a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars, a championship golf course.

• To supervise cafe staff and ensure the highest levels of quality and standards of service
• To have a good knowledge and understanding of all hotel facilities, outlets and services available
• To have a thorough knowledge of all applicable food menus and beverages available. This will include the preparation and service of all products
• To ensure the cafe is clean and presentable at all
• To follow all cafe procedures, i.e. ’opening and closing duties’
• To exercise effective stock rotation and maintain stock levels in accordance with hotel policy
• To participate with product stock counts and ensure good results are achieved in line with budget guidelines
• To lead and motivate team members in order to obtain maximum commitment.
• To assist with the provision and recording of continuous training for all staff in order that the team may further develop their skills and meet the standards of performance.
• To act as a role model, demonstrating a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.