CAFÉ SUPERVISOR

Location: Bellfield Centre, Stirling
Hours: Part or Full-time hours per week
Salary: £24,647 - £26,763 per annum
Reference: 2506709
Strathcarron Hospice is opening a new café at the Bellfield Centre in Stirling and we are now recruiting! The café will initially be open every Monday to Friday between 8am and 4pm with the intention of expanding our operating hours and days.
We are seeking to recruit a passionate and experienced Café Supervisor to help lead our new vibrant café team. If you thrive in a fast-paced environment, love great coffee, and enjoy creating memorable customer experiences, we’d love to hear from you.
What You’ll Do:
· Supervise daily café operations and ensure smooth service
· Lead and motivate front-of-house staff to deliver excellent hospitality
· Handle customer queries and resolve issues with a smile
· Manage stock levels and place orders as needed
· Ensure cleanliness and compliance with health and safety standards
· Support training and on-boarding of new team members
· Assist with rotas, cash handling, and daily reporting
What We’re Looking For:
· Previous experience in a café or hospitality supervisory role
· Strong leadership and communication skills
· A hands-on, can-do attitude and a love for great service
· Ability to multitask and stay calm under pressure
· Basic knowledge of food hygiene and safety regulations
What We Offer:
· Competitive pay and excellent staff benefits
· Opportunities for training
· Support from Catering Manager and Hospice Catering Team
· A warm, inclusive team culture

SKILLS & QUALIFICATIONS:

• Previous experience in a café, restaurant, or hospitality setting.
• Strong leadership and communication skills.
• Ability to multitask and remain calm under pressure.
• Basic food hygiene and health & safety knowledge (certification preferred).
• Competence in using point of sale systems and handling cash.
• A friendly, approachable, and proactive attitude.
  Job Types: Full-time, Part-time, Permanent
  Pay: £24,647.00-£26,763.00 per year

Benefits:

• Company pension
• Sick pay

Schedule:

• Day shift

Work Location: In person
Application deadline: 07/11/2025
Reference ID: 250670

JOB PURPOSE:

To oversee the daily operations of the café, ensuring high standards of customer service, food quality, cleanliness, and team performance. The Café Supervisor supports the Café Manager in maintaining a welcoming environment and a smooth-running business.

KEY RESPONSIBILITIES:

• Supervise front-of-house and kitchen staff during shifts.
• Ensure excellent customer service and resolve any customer issues promptly.
• Oversee food and beverage preparation and presentation to maintain quality standards.
• Manage stock levels, place orders, and monitor inventory rotation.
• Maintain cleanliness and hygiene standards in line with health and safety regulations.
• Train and support new team members and provide ongoing coaching.
• Handle cash, process payments, and complete daily financial reconciliations.
• Open and close the café, ensuring all procedures are followed.
• Assist in planning menus, promotions, and events to boost sales.