Cafe Supervisor at Zip Recruiter

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 27

Salary

80000.0

Posted On

12 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Hospitality & Travel

Description

Job description

Company Overview

Our menu draws on the timeless tenets of Italian cooking: simplicity, quality ingredients and skilled preparation. We partner with local farmers and producers here in Ontario to showcase the best seasonal ingredients while honouring Italian tradition. By combining the flavours and techniques of Italy with the freshness of our local community, we offer dishes that are both authentic and accessible.

In every dish we strive to honour Italian tradition while offering a taste that feels fresh and thoughtfully crafted—served with a touch of Lenny’s playful charm. Join us and savour la dolce vita one bite at a time.

Position Summary

Lenny’s Cafe, opening this fall, is seeking a hands-on, motivated, and operationally strong Café Leader to oversee day-to-day café operations and lead both front-of-house and kitchen teams. This role is responsible for ensuring exceptional customer experience, maintaining operational standards, supporting staff development, and driving a positive, efficient work environment.

The ideal candidate is a natural leader who thrives in a fast-paced café setting, leads by example, and is comfortable balancing customer service, team leadership, food quality, and operational execution.

Key Responsibilities

Leadership & Team Management

Lead, coach, and support front-of-house and kitchen team members
Foster a positive, professional, and team-oriented workplace culture
Assist with hiring, onboarding, and training new employees
Maintain calm and professionalism during rush periods
Help organize daily prep lists and prioritize tasks
Step into various roles as needed during busy periods

Daily Café Operations

Oversee daily opening, service, and closing procedures
Ensure smooth coordination between front counter and kitchen operations
Monitor workflow and adjust staffing or priorities during peak periods
Support hands-on operations during busy service times
Maintain high standards of food quality, presentation, and customer service

Customer Experience

Ensure every guest receives friendly and efficient service
Handle customer concerns professionally and promptly
Build strong relationships with regular customers and promote a welcoming atmosphere
Maintain café presentation, cleanliness, and hospitality standards

Inventory & Operational Controls

Monitor inventory levels and assist with ordering supplies and ingredients
Reduce waste and support proper food handling and storage procedures
Ensure accurate cash handling and POS compliance
Communicate shortages or operational issues to management promptly
Assist with receiving and organizing deliveries

Food Safety & Compliance

Ensure compliance with all food safety, sanitation, and workplace health & safety standards
Maintain clean and organized front-of-house and kitchen areas
Monitor proper food storage, labeling, and rotation (FIFO)
Ensure employees follow operational procedures and company standards
Ensure equipment is cleaned and maintained properly

Administrative & Business Support

Support ownership with operational reporting and problem-solving
Assist with implementing promotions, operational improvements, and new procedures
Help drive sales through strong service standards and efficient operations

Qualifications & Requirements

Previous leadership or supervisory experience in a café, restaurant, bakery, or hospitality environment (4-5 years)
Strong customer service and team leadership skills
Experience with POS systems and cash handling
Strong organizational and multitasking abilities
Ability to work in a fast-paced environment and lead under pressure
Positive attitude with leadership capability
Food Handler Certifications
Flexible availability including mornings, evenings, weekends, and holidays

How To Apply:

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Responsibilities