Cafe Team Lead

at  AVOCA

We are looking for a Cafe Team Lead in our Avoca Ballsbridge store.
This is a full time role, 5 days per week, for immediate start.

REQUIREMENTS

3 - 5 years’ experience in a high-end customer facing hospitality
Highly organized with an ability to multi-task, priorities and work to tight deadlines
Must be strategic, commercial minded with a clear vision and a passion for hospitality
Excellent customer service skills - the ability to go “above and beyond”
Be a creative and innovative thinker
Be a teamwork champion
Flexibility - The nature of the business is dependent on customer service which requires
certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
may be in different areas of the store.

SKILLS:

• Hospitality
• Customer Service
• Sales

Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO’s and maintaining excellent supplier relationships.
Adhering to Avoca systems and procedures.
Act as a brand guardian to ensure consistency across the breadth of our offering
Drive innovation, embrace change and support the team in the delivery of new concepts
Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
Full compliance with health & safety and Food Safety requirements throughout our
operations