Cage Shift Manager at Hollywood Casino Joliet

Joliet, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

55000.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Cash Handling, Microsoft Office, Communication Skills, Confidentiality, Problem Solving, Team Collaboration, Training, Policy Development, Analytical Skills, Staff Management, Conflict Resolution, Attention to Detail, Gaming Regulations, Internal Controls, Report Writing

Industry

Gambling Facilities and Casinos

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. - Performs functions to manage the Cage department on assigned shift. - Exercises good judgment in reviewing internal Audit findings and implements corrective action within the limits of established policies. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Develops departmental procedures and policies to ensure compliance with internal controls and gaming regulations. - Investigates shortages and errors; recommends and implements corrective action to protect company assets. - Analyzes guest counts and trends to determine necessary staffing levels. - Ensures all departmental staff is trained on policies, procedures, and methods. - Responds to guest complaints or problems and ensures corrective action is taken to prevent reoccurrence in the future. - Other duties as assigned. BRING US YOUR BEST. - Associate degree (A.A.) or equivalent required; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience. - 2-3 years of managerial and cash handling experience preferred. - Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). - Must have excellent written and verbal communication skills. - Ability to maintain a high level of confidentiality and professionalism. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems). - Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $55,000 annually

Responsibilities

Manage the Cage department on assigned shifts, ensuring compliance with internal controls and gaming regulations. Provide high-level guest service and develop departmental procedures to enhance the guest experience.