JOB DESCRIPTION

Position Title: Cage Supervisor
Department: Cage
Employment Classification: Non-Exempt

POSITION SUMMARY/GENERAL DESCRIPTION:

A Cage Supervisor is responsible for monitoring and verifying all cash transactions for departments and ensuring compliance with company internal controls, policies and procedures.

EDUCATION & EXPERIENCE

• High School diploma or GED Certification preferred.
• Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
• Must have relevant work experience in cash handling or cage cashier capacity.

ESSENTIAL PHYSICAL REQUIREMENTS:

• Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
• Requires employee to occasionally stand and walk.
• Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
• Direct, train, monitor, and assign tasks to cage personnel.
• Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
• Work odd or unusual hours including weekends, holidays, and overtime.
• Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
• Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money/chip exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
• Adhere to Title 31 procedures.
• Ensure excellent customer and employee service and arbitrates disputes professionally.
• Maintain a flexible schedule to open and close cage as necessary.
• Exercise basic knowledge in management, human resources and budgeting.
• Maintain strong knowledge with money handling, counting, and complex mathematical skills.
• Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

SUPERVISORY RESPONSIBILITIES:

• Train, discipline, schedule, apportion work among employees, appraise productivity, and measure performance. Defer hire and fire recommendations to cage manager.