CAI Service Delivery Manager Student at Allianz Global Corporate & Specialty SE

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Stakeholder Management, Agile Knowledge, AI Technologies, Cost Management, Quality Management, Capacity Management, Business Continuity, IT Security

Industry

Financial Services

Description

About the Job The Service Manager student will map and document the relationship and influences of new requirements to existing and future services. With strong communication and stakeholder management skills, you will cooperate closely with customer business analysts, contact center agents, project service managers, 3rd parties as well as senior management to ensure the desired business services are implemented. As a dynamic and collaborative member of the team with a commitment to client success achieved through a balance of quality, cost and efficiency. The Service Manager student will start challenge proposed designs and implementation ideas by the vendors, providers and clients. What you do Being part of the whole IT process by providing and developing cost-effective IT services contributing to the company service portfolio. Participating in the definition of key indicators and relevant parameters of the service (costs, quality, capacity, business continuity, IT security…). Coordination of standard solutions and customer needs by managing both human and technical sources. Coordination of continuous improvement in the service. Engaging customers and clients relationships as well as supplier management. Communication with the Service Delivery Manager, project management and technical teams in order to satisfy client’s need. What you bring Higher education degree with technical / economical background and focus or finishing the degree. Work experience in an international environment (desirable). Fluent English. Agile knowledge. Excellent communication skills. Basic Knowledge of AI technologies, principles, and their practical use. 77891 | Ingeniería informática y tecnológica | Estudiante | n.a. | Allianz Technology | Tiempo completo o tiempo parcial | Temporal What we offer We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology. D&I statement Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, philosophy of life, or any other characteristics protected under applicable local laws and regulations. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring. To Recruitment Agencies: Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

Responsibilities

The Service Manager student will map and document the relationship of new requirements to existing services while coordinating standard solutions and customer needs. They will engage with customers and manage supplier relationships to ensure client satisfaction.