Cairo Aftersales Service Engineer at Electrolux Group

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Logical Thinking, Analytical Thinking, Collaboration, Problem Solving, Coaching, Performance Monitoring, Customer Satisfaction, Service Operations, Project Management, KPI Management, Team Development, Communication, Innovation, Creativity, Field Operations

Industry

Manufacturing

Description

Consumer Care/Customer Care Temporary Job Description job description Monitor and develop the maintenance team performance. Monitor and achieve all our targets. Working to improve the team performance by monitor and develop their performance. Operate service operations by executing sector strategies through developing objectives and plans as well as monitoring plans’ implementation. Operate service operations by developing periodic reports and presentations as well as communicating team needs Monitor and develop service operations supervisors by developing performance development plan and following up required actions status Monitor and develop service operations supervisors by improving their performance through coaching and following up the various KPIs Monitor and develop service operations supervisors by developing their management skills and behavior through monitoring daily operations Manage and develop service operations by developing overall service performance and enhancing cross-functional relations Manage and develop service operations by enhancing customer satisfaction and response time and feedback accuracy Execute operations projects by initiating new projects and contributing in the running projects Qualifications: Bachelor’s degree in (Engineering Mechanical or Electrical.) 2-5 years of related experience. Very good Spoken and written command of English language. Strong Leadership skills, preferably including Leading/Managing/Mentoring Others experience Strong Logical and analytical thinking. Ability to collaborate effectively within a multifunctional environment Problem solving skills through innovation and creativity Manage, monitor, and develop service operations teams through supervising and coaching of group supervisors, as well as monitoring technician’s whole performance, follow the day-by-day field operations for achieving the objectives, achieving the operational KPIs, the sales target and develop people Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.

Responsibilities

The Cairo Aftersales Service Engineer will monitor and develop the maintenance team performance while ensuring all targets are achieved. They will also manage service operations by executing sector strategies and enhancing customer satisfaction.